My account is constantly being signed out and I am not connecting to xbox live

Discus and support My account is constantly being signed out and I am not connecting to xbox live in XBoX on Consoles to solve the problem; My account is being logged out and constantly having to be signed in again. Then when I do sign back in I am not connected to xbox live. When I test... Discussion in 'XBoX on Consoles' started by TheSauceBoss97, Apr 6, 2017.

  1. TheSauceBoss97
    TheSauceBoss97 Guest

    My account is constantly being signed out and I am not connecting to xbox live


    My account is being logged out and constantly having to be signed in again. Then when I do sign back in I am not connected to xbox live. When I test the internet connection from the settings it says it cannot find an IP address. Does anyone know how to help
    this?

    :)
     
    TheSauceBoss97, Apr 6, 2017
    #1
  2. DigitalAssassin
    DigitalAssassin Guest
    Constantly being signed out of my account!

    ^Guys create your own thread if you have an issue, don't piggy back of others are issues can vary and it's easier to tailor support to your question.

    Also with the recent announcements at E3 the Xbox Live service is struggling with everyone trying to download newly released apps, get into the preview program etc. If your issue continue after 24hrs then create a new thread.
     
    DigitalAssassin, Apr 6, 2017
    #2
  3. AgentZachMorgan
    AgentZachMorgan Guest
    Constantly being signed out of my account!

    Yesterday it was ok, I was playing online co-op everything was working fine. But then it got to about 5:30pm uk time and I got disconnected from live. I tried to connect but it asked me for my email and password. Every time I put in my details it did nothing
    and signed me out again, I did this for about 30 minutes. It finally stopped asking and i managed to sign in no problems, however... EVERY time since then and now whenever I load a game, it signs me out. I quit to the dashboard, it signs me out. I load an
    app, it signs me out! I am getting so sick of this now, and my friends are probably getting sick of seeing me sign in every 5 minutes too! Anyone have a solution to this problem??
     
    AgentZachMorgan, Apr 6, 2017
    #3
  4. Mister Cizl
    Mister Cizl Guest

    My account is constantly being signed out and I am not connecting to xbox live

    Hey TheSauceBoss97! Check out the steps
    here     and see if they help resolve your issue. Post back and let me know how it goes!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best
    info.
     
    Mister Cizl, Apr 7, 2017
    #4
  5. Mister Cizl Win User

    My account is constantly being signed out and I am not connecting to xbox live

    Hey TheSauceBoss97! Check out the steps
    here     and see if they help resolve your issue. Post back and let me know how it goes!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best
    info.
  6. o00 DRAGON 00o Win User

    Constantly being signed out of my account!

    I have been signed out 23 times in one hour is it due to the new betas dropping connections for live never happened b4 today says live is ok i think not..........
  7. ultramegaface Win User

    Constantly being signed out of my account!

    Also having this issue, I have tried clearing system cache, I've tried deleting and re-downloading profile, I've tried deleting and re-downloading dashboard update, I've tried changing my password, I've edited settings on my router and completely disabled
    the hardware firewall - still signs me out any time I start up a game no matter which of my 30+ games I choose from.

    I've already sunk over 2 hours into this embarrassing and regrettable issue, all 7 other online consoles and both gaming PCs can do whatever I ask of them, without any static.
  8. DigitalAssassin Win User

    Constantly being signed out of my account!

    Hi there, if you're experiencing sign-outs when starting up games or apps then delete the profile from the console (profile only), clear the system cache, restart the console and re-download the profile.

    Delete and re-download profile:
    support.xbox.com/.../profile-move-delete

    Clear system cache:
    support.xbox.com/.../clear-system-cache

    Also as it prompted your for your email and password I'm curious as to whether you've got updated and verified security proofs? If not, I suggest following the steps at the link to do so:

    support.xbox.com/.../add-security-contact-information
  9. DigitalAssassin Win User

    Constantly being signed out of my account!

    ^Guys create your own thread if you have an issue, don't piggy back of others are issues can vary and it's easier to tailor support to your question.

    Also with the recent announcements at E3 the Xbox Live service is struggling with everyone trying to download newly released apps, get into the preview program etc. If your issue continue after 24hrs then create a new thread.
Thema:

My account is constantly being signed out and I am not connecting to xbox live

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