My account is broken

Discus and support My account is broken in XBoX Accessibility to solve the problem; Hi, Something happened to my Xbox and MSFT account, I was unable to login for a while, at first I got error message that the password is incorrect and... Discussion in 'XBoX Accessibility' started by Ubiks, Sep 27, 2022.

  1. Ubiks
    Ubiks Guest

    My account is broken


    Hi,

    Something happened to my Xbox and MSFT account, I was unable to login for a while, at first I got error message that the password is incorrect and when tried to reset the password it said my email is not recognized.

    Somehow I managed through and reset the password BUT my account looks like a new one, no achievements and no billing records.

    I can login to Xbox through web but can't login using my Xbox App on my PC, I am getting error message that I don't have internet connection which clearly, I do!

    I tried requesting a support call back but again something is broken with my account and can't get support, the agent says "Something wen't wrong" every time I enter my phone number.

    My subscription payments are still being deducted but i can't use my account, it is completely broken!!!

    Please help me get out of this loop, how can I get official support if i can't talk a human at MSFT support???

    :)
     
    Ubiks, Sep 27, 2022
    #1
  2. I am soup XP Win User

    Is my account broken???

    I'm sure it says current network status IPv4
  3. J.P. Voodoo Win User

    Is my account broken???

    Which internet connection do you have?

    IPv4 or IPv6?
  4. I am soup XP Win User

    Is my account broken


    [​IMG]
    This is what's keeps happening and it won't let my download my account can someone please help me?
  5. J.P. Voodoo Win User

    Is my account broken???

    Found this in another post on forum:

    #1 Update the profile in the Xbox 360 emulator:

    1. Launch a 360 game on Xbox one.
    2. Hit the menu and back button together to pull up the 360 emulator.
    3. go to download profile even if your profile shows.
    4. enter the credentials for your account.
    #2 Instead of clicking on download profile click the X button and sign in.

    1. Your password is not longer than 16 characters. The 360s including the emulator do not like passwords longer than 16 characters.
    2. If you have two step verification turned on either turn it off or use your app password.
  6. I am soup XP Win User

    Is my account broken???

    Can someone please help me?
Thema:

My account is broken

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