My account is being used by someone else.

Discus and support My account is being used by someone else. in XBoX on Consoles to solve the problem; I created a new Xbox One account, about six months ago, so I could use on my new console. But then I found out someone else has been using it with me... Discussion in 'XBoX on Consoles' started by ITz P1NGU1N Zz, Jun 4, 2018.

  1. ITz P1NGU1N Zz
    ITz P1NGU1N Zz Guest

    My account is being used by someone else.


    I created a new Xbox One account, about six months ago, so I could use on my new console. But then I found out someone else has been using it with me in a Xbox 360, even though I changed my password like three times in the last two months. I want to know
    what can I do to fix this. Also, I found out that there is a glitch in the Xbox 360 of which anyone can login in the account without the password for it. Please, help me fix this, I just want to enjoy my games and stuff.

    Here is a youtube video showing how to do the glitch:

    :)
     
    ITz P1NGU1N Zz, Jun 4, 2018
    #1
  2. danyscarface
    danyscarface Guest
    My serial number and is being used by someone else!

    Hi!

    I called today to support phone and are trying to solve the problem. The console is not used, I bought directly from a store.

    I sent photos of the box, serial number and proof of purchase. 'll Wait for their response.

    Thank you. My account is being used by someone else. :)
     
    danyscarface, Jun 4, 2018
    #2
  3. BobMcFly247
    BobMcFly247 Guest
    My serial number and is being used by someone else!

    Thats clearly an issue phone support are the ones to help you with. Is it a used console or have you bought it directly in a shop? Have you tried to register it on your name at
    http://myservice.xbox.com ?
     
    BobMcFly247, Jun 4, 2018
    #3
  4. Smwutches
    Smwutches Guest

    My account is being used by someone else.

    If your account has been compromised, you would need to contact support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jun 4, 2018
    #4
  5. Smwutches Win User

    My account is being used by someone else.

    If your account has been compromised, you would need to contact support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. XBF Houmaidi O Win User

    My email adress being used for someone elses account

    Hello @Duke Austin!

    In such case, it would be best to get in touch with our live agents to check from their side this situation.

    You can request a call back or live chat on the Xbox support website. If you are facing any issues with that, please go through Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue. If you don't see the options to request a call back or chat with support, change your category/topic until you do. If it does not work, please select billing & Subscriptions and "I don't recognize a charge".

    I hope this information helps you out!
  7. Klokkwork Win User

    someone else is using my account

    Unauthorized Access claims are usually to regain access to an account that someone else has seized control of. Since you can still log into your account, I would recommend following Smwutches' advice and change your password immediately. Then go to
    www.xbox.com/account, and look under Settings & Preferences for a link called "Xbox 360 Profile Protection". Click the button that says "Require Profile Download", which will disable your profile on
    all consoles everywhere. The only way to sign back into your account is to redownload your profile with your email and whatever new password you made up. Also make sure all emails attached to your account are secure, perhaps changing the password on those
    just to be safe. If there have been any fraudulent charges made, contact your bank or credit card company to dispute them.
  8. Red Lethal Win User

    Someone else using my account?

    Thanks for the insight apparently Xbox uses security as an excuse to make everyone pay for gold and help track their individual purchasing patterns. That does make sense I guess. In light of this and the fact that it turns out my friend was on Advanced Warfare
    messing my K/D up I have barred access to my account. Also WARNING: The 360 does not acknowledge the fact that you are or were logged in on the One and the other way around. Something Microsoft should look into. Thanks again.
  9. oOUTSIDERo62 Win User

    Someone else using my account?

    From the Code of Conduct: Do not lend, transfer, sell, or otherwise provide access to your account. I believe you would receive a prompt if you were on your own console when they tried to log on, or it would tell you it was logged in somewhere else when
    you tried to log on.
Thema:

My account is being used by someone else.

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