My account is adult account yet i cant change my profile to custom.

Hello!

I'm a Independent Advisor. I will be glad to help you.

Login at this link

https://account.xbox.com/Settings

And in the part of "Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety" set all features related to multiplayer, communication and friendship to "Allow".

If it won't let you log in to set up your account, there may be two reasons.

1. The date of birth of your account is underage, check it in this link:

https://account.microsoft.com/profile

2. You are a member of a family group, check it in this link

https://account.microsoft.com/family/home

If you are a minor, you must enter a family group and the family group administrator must configure your account in the same way that I indicated initially.

Then try changing it again in the ways shown on this website:

https://support.xbox.com/help/account-profile/p...

Best Regards.

If you are using a child account you cannot use a custom gamerpic. There is no way to change the birthdate on an xbox live account.

But on my parental account, I have changed my main account to an adult account yet nothing has happened

Hey there Harrison,

In regards to the Custom Gamerpic, your account would need to be an adult account, not just set to adult defaults under your Privacy and online safety.

As stated in the support article for
Changing your Xbox One gamerpic, Custom images are only available for adult Microsoft accounts. So if your account has a child DOB on it you won't be allowed to change it until the account is graduated to an adult account.

I hope this helps.

There is no adult account for my child account so I cant change my child account setting. I want to purchase something but cant since i cant find my adult account. When i press on family, it only comes up with my child account.

Hey there Harrison,

In regards to the Custom Gamerpic, your account would need to be an adult account, not just set to adult defaults under your Privacy and online safety.

As stated in the support article for
Changing your Xbox One gamerpic, Custom images are only available for adult Microsoft accounts. So if your account has a child DOB on it you won't be allowed to change it until the account is graduated to an adult account.

I hope this helps.

Hi there, When I first got the account, it was et to a adult account with the year as '90