My account has been suspended for no apparent reason

Even if i wasnt the one who turned on TSV where would u enter the code if my account is locked, i have a backup code

My account has been suspended, i though i could just appeal it and it was no big deal but now im being told that it will remain suspended. It has something to do with TSV. Everything was working fine and nothing changed but randomly i got suspended, i have a lot of important accunts linked to microsoft and i cannot log in to them, im praying that this issue can be resolved ASAP because i do not thing i did anything wrong.

TSV (two step verification) as support said takes account recovery out of their hands. It basically sends a text message verification code to the phone number that was chosen when TSV is set up on an account whenever anyone tries to login to the account.

If you don't have access to the phone number where those codes are being sent then the only way to recover it is by entering the backup codes that were given when TSV was turned on.

If you werent the one who turned on TSV then of course you wouldn't have access to the phone number where the codes are being sent or have access to the backup codes.

Thats why support just permanently locked the account instead because thats all they can do in these situations.

Even if i wasnt the one who turned on TSV where would u enter the code if my account is locked, i have a backup code

If the account is already locked then theres nowhere to put the code.

Whatever backup code you have would no longer be valid though if someone else setup TSV after you got that code.

You need to call support and pay the amount with your Debit Card, LIVE has always supported debit cards.

http://support.xbox.com/call-us

You need this forum to post your question so the XBLPET can give you an answer for that.

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