My account has been stolen and hacked into

Hello there 👋

First just want to say sorry that this had happened to you Unfortunately there is nothing anyone can do on the forums you would need to contact support on this matter hope they can get this fixed for you

https://support.xbox.com/help/account-profile/manage-account/compromised-account-solution

Email hacked and also xbox hacked. Sorry to hear that.

All you can do is recover your email account first (and see what else has been compromised), and then recover the xbox account (and any other accounts that were compromised from the stolen email account).

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I don't work for Microsoft which is why I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Hello there,

Sorry to hear this VicKre. I'd suggest you follow the guidance on
this support article to report this to Microsoft.

If at all possible, attempt to recover the account with the forgotten password tools too and if you reuse the same password on other accounts, I would recommend changing them.

Best of luck to you!

Hi Dyl. My name is Kyle and I'm an independent advisor.

When an account gets hacked, you must act fast to recover it. The quicker you respond to a hack, the higher your chances are of recovering the account.

Since the account's email has been changed, I'm afraid it will no longer be possible to recover the account. I apologise for any inconvenience caused by this.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

Thanks,
Kyle