My account has been locked for months with no help from Microsoft

Discus and support My account has been locked for months with no help from Microsoft in XBoX Accessibility to solve the problem; Hello, In early May I went to log onto my xbox account only to be met with a prompt saying there’s something wrong with you account fix this on the... Discussion in 'XBoX Accessibility' started by Brendan Lyons, Jul 11, 2020.

  1. My account has been locked for months with no help from Microsoft


    Hello,

    In early May I went to log onto my xbox account only to be met with a prompt saying there’s something wrong with you account fix this on the web. When I went to account.live.com it told me my account was locked and to enter a phone number and get a code
    to verify it was me, simple enough. A few hours later I get the same thing. Then again a few hours later. This went on for a few weeks and was an annoyance but not a huge problem. However, then it began to say “usage limit exceeded try again tomorrow on all
    of the phone numbers I had used. I assumed this would go away soon seeing as that’s what it said online so I used other phone numbers. Weeks have passed and they still say usage limit exceeded. I have called dozens of employees, I have changed passwords and
    updated security and turned two step verification on and off and I’ve used authenticator apps and I’ve filled out account recovery forms and I’ve filled out compliance lock forms and nothing has worked. I’m disappointed this had happend as I’ve been using
    xbox and microsoft services for over five years and have been very satisfied with it until this situation. I have thousands of hours of progress and dozens of online games so just making a new account really isn’t an option. I’m lost and don’t know what the
    next step I should take is as I no one I’ve talked to has helped and they all wash their hands of it simply saying fill out the form again and again. If anyone knows a way to help my that would be amazing as I am out of options and I’m considering just selling
    my xbox as i can’t do anything with my account. Thanks for your time

    :)
     
    Brendan Lyons, Jul 11, 2020
    #1
  2. XBF Brad A Win User

    My account has been locked for months with no help from Microsoft

    Hi Brendan,

    Thanks for reaching out to the forums. We are sorry for the issue with your profile. Unfortunately, you will need to request a call from support and have them look into the profile. We do not have the tools here on the forums.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  3. llIl lllIlI Win User

    Xbox Compliance Lock Issue.

    Hey man, same thing happened to me here.

    One of my accounts has been locked for almost a month now, and Microsoft has been 0 help.

    If you have any updates on your accounts, or a method you used to unlock your account, let me know.

    - Caleb
  4. Ricardo Lechuga Win User

    my account has been locked and no support from microsoft

    Hi Kian16th! My name is Ricardo an independent advisor ready to help you with this situation!

    There's a process to unlock your account that you must follow

    https://support.microsoft.com/en-us/account-bil...

    If you fill a request, this could take some time to get a reply on, as it needs to be reviewed, and this depends on the amount of request before yours, but for sure once everything gets reviewed you will get a response to the alternative email
  5. Georges C. Win User

    My account has been locked help

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community and Merry Christmas.

    Hello Adam, as this forum is for public viewing and unfortunately as independent consultants we do not have access to this type of blocked account process.

    Blocked account

    If your account has been blocked

    https://support.microsoft.com/en-us/account-bil...

    Fill out the form below to have Microsoft review why your account was disabled?

    https://www.microsoft.com/en-us/concern/Account...
  6. Marrion_Y Win User

    My Microsoft account has been locked

    Hi Lawand Naseh,

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for understanding.

    Kind regards,
    Marrion
Thema:

My account has been locked for months with no help from Microsoft

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