My account has been hacked and its not allowing me to recover it.

Stressed Dad · Feb 27, 2025 at 2:02 AM

I have had my xbox account since I was a kid (saving up my first paycheck for modern warfare on 360), all through college, and now as a dad. My sons and I tried to play yesterday only to see that I needed to input my password instead of just my pin on the console. Seemed weird but no problem. The issues then began when it said there was suspicious activity on my account log in. I tried the verification method which is still the same phone number I have yet no verification code came through. I submitted a total of 4 forms now including all passwords I have ever used for the account, the emails I use on my phone that are accurate with subject lines etc. I supplied the network ID on the only console we own and use daily, I even have the same card and my bank statement showing that I have my monthly subscription to game pass. I can provide recent purchases like our DLC for overcooked 2, my last save file on dying light 2 was less than 48 hours ago. I know my account like the back of my hand. I have so much money and memories poured into my 100K gamerscore account from the past almost 15 years of gaming. Surely there is some way I can recover this or have an actual person not just an AI form for help. PLEASE any help is appreciated.

:)

SmartLace1968

Hello this is Virginia O.

I understand that you want to regain access to your account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

I truly understand that you have already filled out the password reset form multiple times to no avail but this time please be guided with the complete steps and instructions on how to answer the password reset questionnaire.

Here is the direct link to reset the password of your account:

https://account.live.com/ResetPassword.aspx

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Chaotic mirror

Hi sir my other account password has been hacked please help me to recover my account.I have sended gmail but no respond please help me

iMz FatBoii

all i need is a name change and my account to be properly recovered.. im not going to the fedz over some kid on xbox... its not harrasement its the fact ive been hacked and messed up my account.

XBF Leslie D

Hi Marius,

Thanks for reaching out to us today. I'm sorry to hear that your account has been hacked.
If you think your Microsoft account has been hacked, we recommend that you reset your password right away.
Have you by any chance already tried to recover the account? We have a certain process that you can go through to recover your account. Follow the steps on our support article

"I think my account has been hacked" this will guide you step by step on what steps to start recovering your account.

Let us know how it goes.

Alexander Mazzoni

This Is Microsoft bro, i had a similar problem, They said me to buy another Copy of the game cause i have no way ti recover my account.

I think Microsoft Is the only Company that dont allow you to recover account from hacking or something like this.

My account has been hacked and its not allowing me to recover it.