My account has been hacked and deleted. When i try do recover I am not able to because I...

Discus and support My account has been hacked and deleted. When i try do recover I am not able to because I... in XBoX Accessibility to solve the problem; When I tried to sign in it didn't work. Then when I checked my Gmail it said "Your security info was deleted." c6dbde92-2f85-4249-b5a5-1a733d55c430 Discussion in 'XBoX Accessibility' started by Chilton Lee, Dec 3, 2023.

  1. Chilton Lee
    Chilton Lee Guest

    My account has been hacked and deleted. When i try do recover I am not able to because I...


    When I tried to sign in it didn't work. Then when I checked my Gmail it said "Your security info was deleted."

    :)
     
    Chilton Lee, Dec 3, 2023
    #1
  2. Courtney Todd Win User

    My account has been hacked and deleted. When i try do recover I am not able to because I can not sign in

    Hi Chilton L, my name is Courtney and I would be happy to help.

    I'm sorry to hear that someone stole your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (If your email was deleted, and you cannot fill out the form, unfortunately nothing can be done), I have also been through this situation, therefore I can give you some recommendations:

    The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

    https://account.live.com/acsr

    Please note that Support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

    Support: https://support.xbox.com/contact-us/

    Please note that this is a Microsoft public forum, where we are gamers like you trying to guide/help other gamers solve basic problems they are having, this means we are not Microsoft employees.

    Information source (Credits): https://answers.microsoft.com/thread/50d0d753-c765-4478-933f-8e005c780dd0

    I hope this information has been useful to you.

    Best regards,
    Courtney.
  3. Mario Tirler Win User

    I can't login to Minecraft, why?

    That doesn't really help because I still don't have Minecraft on my account, that is why I am suspicious that my account has been hacked in to and deleted by someone
  4. XBF Leo G Win User

    ayuda urgente -[Translation - urgent help]

    Hello Enrique,

    Thank you for bringing this issue to our attention. Do you mean that someone hacked your account? The article entitled

    I Think My Account Has Been Hacked
    is able to help recover an account. The
    Xbox Support Team
    is also able to assist with recovering a hacked account. Be sure to let us know the results!
  5. MaxZinn Win User

    My Account Was Hacked, And I Haven't Been Able To Recover

    So what steps do you suggest I take?

    I just checked again and there is now another email associated with the account that ends in 21cn.com which is a Chinese company.

    Not sure what this means or what I can do.

    Thank you again for the help so far Ricardo!
  6. MaxZinn Win User

    My Account Was Hacked, And I Haven't Been Able To Recover

    They must have added that email to the account and deleted my original email because whenever I attempt to sign into my old account with my original email, I get the notice that an account with that email does not exist.
Thema:

My account has been hacked and deleted. When i try do recover I am not able to because I...

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