My account has been compromised and I can't sign into it with the email.

Hello again, in this case you should contact Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

However, ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

https://support.xbox.com/en-US/contact-us

Here in the community we are independent consultants, so we do not have access to the same information and tools that support has.

Each account recovery case is unique, and if you request the ATO, you must wait for a response from Microsoft's investigation department.

It didn't work.

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello [Anonymoose], I am sorry to know that you have lost your account, in such cases the ideal is to make the account recovery by the account recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

Please review what SteeleWand posted...

Customer support can't get your account back, by design. There's a process for this.

It is a pain if you account has been compromised because Microsoft has so much security in place but it doesn't help if the account has been shared out or if you're using a yahoo email address that's been compromised as the sign in for your account.

Please review what SteeleWand posted...

Customer support can't get your account back, by design. There's a process for this.

It is a pain if you account has been compromised because Microsoft has so much security in place but it doesn't help if the account has been shared out or if you're using a yahoo email address that's been compromised as the sign in for your account.

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