My account has been blocked I do not know what to do

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Valeri, Do you get any messages when you try to access your account?

Please try filling out the appeal form from another browser on a PC.

https://www.microsoft.com/concern/reinstatecontent

And see if any punishment appears

https://enforcement.xbox.com

Yes, there is a punishment, but I don't understand why (the ban was issued for unacceptable behavior) I don't understand what this means

Hello CrispinCL, My name is David. I am an independent advisor, happy to help you today.

It's important to take quick action to protect your account and regain access to it.
Try resetting your password: Visit the Microsoft sign-in page and select the "Forgot your password?" to start the password reset process. If your account details have been changed, you may need to follow an additional verification process to prove that you are the rightful owner of the account.

I also advise you to Enable Two-Factor Authentication (2F)
Once you've recovered your account, enable two-factor authentication to provide an extra layer of security. This will ensure that even if someone has your password, they won't be able to log in without a verification code sent to your trusted phone or email.

Best regards.

Hello CrispinCL,

Thank you for posting in Microsoft Community.

We read your description and conversation with David Wirsching. We understand that you are trying to access your hacked account as the email it is associated was removed has also been changed. Just to set your expectations, the Microsoft account is managed by a fully automated server and we don't have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is meant to protect you from any potential malicious activity. For now, let me do my best to help you with the process of reaching out our live support team.

To connect to our accounts and billing department, follow the following:

• Go to this link: Contact us - Microsoft Support
  
• Billing search.
  
• Make sure you know that your time zone base in your country is selected on the left side of the site.
  
• At the bottom, click Contact support.
  
• From the menu, select Microsoft 365 and Office: Billing and payment updates.
  
• Click Confirm
  
• Next, click Chat with a support agent in your web browser.
  

Have a great day!



Sincerely



Microsoft Community Moderator

Hello , My name is David. I am an independent advisor, happy to help you today. It's important to take quick action to protect your account and regain access to it. Try resetting your password: Visit the Microsoft sign-in page and select the "Forgot your password?" to start the password reset process. If your account details have been changed, you may need to follow an additional verification process to prove that you are the rightful owner of the account. I also advise you to Enable Two-Factor Authentication (2F) Once you've recovered your account, enable two-factor authentication to provide an extra layer of security. This will ensure that even if someone has your password, they won't be able to log in without a verification code sent to your trusted phone or email. Best regards.

Hi there David,

My account was fully 'deleted' or 'removed', when I try signing in it says it doesnt exist, I try and recover it, get sent the code and put it in and it says its in association with some random accounts (I presume the person that took my account, accounts). This is the issue, hes changed everything, deleted my email, my safe email, to all of his/hers accounts

So I have no access to it at all. I can provide all the proof that its my account, with the proof of it being changed and everything, is there anything I can do, or anything microsoft can do? I need this account back and its literally out of my grasp.

Thanks