My account has an Xbox Live Gold subscription but the xbox does not see it

Discus and support My account has an Xbox Live Gold subscription but the xbox does not see it in XBoX on Consoles to solve the problem; Hello everyone, I have a problem with my Xbox live Gold Account. I have purchased an xbox Live Gold subscription (1 year) since 09/02/2017 and since... Discussion in 'XBoX on Consoles' started by Outlender74, Oct 12, 2017.

  1. Outlender74
    Outlender74 Guest

    My account has an Xbox Live Gold subscription but the xbox does not see it


    Hello everyone,

    I have a problem with my Xbox live Gold Account.

    I have purchased an xbox Live Gold subscription (1 year) since 09/02/2017 and since 10/11/2017 i can't play online.

    It seems that the Xbox thinks that my account isn't an xbox live Gold account but when i go to parameter/subscription it's written :

    "Xbox live Gold expires on 02/09/2018.

    I have tried a lot of things in parameter (delete account/ empty the cache,...) but nothing works.

    My gamertag is : and the email of this account is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

    Can you help me pls ?

    Thanks,

    Quentin C.

    :)
     
    Outlender74, Oct 12, 2017
    #1
  2. Trouble with xbox live gold subscription.

    ok so I bought Xbox live gold subscription yesterdary but the subscription does not show anywhere. Even on this website. I gogoth email noticing me I bought it. my account also says it has trouble reading transactions.
     
    H3rpD3rpAsian, Oct 12, 2017
    #2
  3. ChiefJoboo
    ChiefJoboo Guest
    Two xboxes and three accounts

    If only one account has gold then that account can get onto xbox live on any console regardless of the "my home xbox" feature.

    Xbox live sharing does not work on xbox 360, so you will need more subscriptions for each other account that doesn't have gold.

    On the xbox one the my home xbox feature will share xbox live gold and digital games (not all DLC) to all other accounts on that console when the account with gold is the "my home xbox" account but that does not share to backwards compatible games on xbox
    one.
     
    ChiefJoboo, Oct 12, 2017
    #3
  4. SigmaTheDJ
    SigmaTheDJ Guest

    My account has an Xbox Live Gold subscription but the xbox does not see it

    If I was you I'd contact support by phone or the online chat. If you've tried the usual troubleshooting steps - hard reboot, removing/adding account etc., then it might be some account-based glitch that would require a support agent to fix, or escalate to
    someone who can.
     
    SigmaTheDJ, Oct 13, 2017
    #4
  5. Yeah I'm having the same problem bought the year of gold and my xbox doesn't recognize that i have it really would like some help as well

    Thanks
     
    XGN FreeMan2424, Nov 1, 2018
    #5
  6. SigmaTheDJ Win User

    My account has an Xbox Live Gold subscription but the xbox does not see it

    If I was you I'd contact support by phone or the online chat. If you've tried the usual troubleshooting steps - hard reboot, removing/adding account etc., then it might be some account-based glitch that would require a support agent to fix, or escalate to
    someone who can.
  7. XGN FreeMan2424 Win User

    My account has an Xbox Live Gold subscription but the xbox does not see it

    Yeah I'm having the same problem bought the year of gold and my xbox doesn't recognize that i have it really would like some help as well

    Thanks
  8. ChiefJoboo Win User

    Two xboxes and three accounts

    If only one account has gold then that account can get onto xbox live on any console regardless of the "my home xbox" feature.

    Xbox live sharing does not work on xbox 360, so you will need more subscriptions for each other account that doesn't have gold.

    On the xbox one the my home xbox feature will share xbox live gold and digital games (not all DLC) to all other accounts on that console when the account with gold is the "my home xbox" account but that does not share to backwards compatible games on xbox
    one.
  9. SpartanState Win User

    XBL Gold Price Not Showing

    Just to add... I think I found the crux of the issue.

    My XB1 does not see a XBL Gold subscription

    My Xbox account on the web does not see a XBL Gold subscription

    HOWEVER, my Microsoft account sees the XBL Gold subscription

    Talking to chat now, hopefully this can be figured out, heh
  10. RandyAU93 Win User

    xBox live from another console

    If that family member's Microsoft account does not have an Xbox Live Gold (or Game Pass Ultimate) subscription connected to it, it will then have to rely on whatever subscriptions that their device's Home Xbox setting has with it. The Microsoft account
    family feature does not extend subscriptions to those accounts.
Thema:

My account has an Xbox Live Gold subscription but the xbox does not see it

Loading...
  1. My account has an Xbox Live Gold subscription but the xbox does not see it - Similar Threads - account has Live

  2. An unexpected error has occurred with my Xbox live account trying to sign into Fortnite

    in XBoX Games and Apps
    An unexpected error has occurred with my Xbox live account trying to sign into Fortnite: It keeps saying an unexpected error has occurred with my Xbox live account when I try to play Fortnite 56840a21-dbcd-45ad-8364-6b12b6eee189
  3. My son's microsoft account has been hacked while playing xbox live

    in XBoX Accessibility
    My son's microsoft account has been hacked while playing xbox live: My son's microsoft account has been hacked while playing on xbox live, they have changed the sign in email and security information, including the recovery email. How do we get it reset back to...
  4. HELP - An Unexpected Error has Occurred While Signing in to Your Account For Xbox Live....

    in XBoX Games and Apps
    HELP - An Unexpected Error has Occurred While Signing in to Your Account For Xbox Live....: I'm trying to launch Fortnite through Xbox Cloud gaming but before it gets to the start menu it displays the error "An Unexpected Error has Occurred While Signing in to Your Account For Xbox Live....
  5. My account has lost all profiles and all storage devices and won’t log into Xbox live

    in XBoX Accessibility
    My account has lost all profiles and all storage devices and won’t log into Xbox live: My Xbox was working fine last night I turn it on today and it has lost all its profiles it won’t connect to Xbox live it’s telling me I have no storage devices even the in built storage for the...
  6. I think my account has been hacked or glitched from xbox live

    in XBoX Accessibility
    I think my account has been hacked or glitched from xbox live: I was playing Rainbow Six Siege and got a message. I responded with explicit content, but it wasn't anything too crazy. The worse I thought would happen would be a little com ban. 1 minute later...
  7. Can I log into my Xbox live account if the email has been deleted?

    in XBoX Accessibility
    Can I log into my Xbox live account if the email has been deleted?: Hey guys so I just tried to log in to my Xbox account to play some gamers for the first time in a couple years and when I went to log in I noticed my email was one I had deleted about a year ago...
  8. My Xbox Live account has been subject to enforcement action and has blocked all live chat...

    in XBoX on Consoles
    My Xbox Live account has been subject to enforcement action and has blocked all live chat...: My Xbox Live account has been subject to enforcement action and has blocked all live chat communications. How long does the ban last? I have received no notification of the duration of the ban,...
  9. Has my Wi-Fi been hacked through my Xbox live account

    in XBoX on Consoles
    Has my Wi-Fi been hacked through my Xbox live account: Today me and my friend were playing a casual game of rainbow six siege when this person (gamertag is [mod removed]) joined our party and said they would "hack our accounts" because we lost we now...
  10. My xbox live account has been hacked and the hacker has changed my email, what can I do?

    in XBoX Accessibility
    My xbox live account has been hacked and the hacker has changed my email, what can I do?: Recently my Xbox live account Escobar IX8781 has been lost and hacked. Stupidly I gave my login to someone and they changed and deleted my recovery emails and deleted my outlook email so now I...