My account has access to Preview but I have no app or message

So I have chatted with like 5 ambassadors about this issue.

I was invited to the preview program like 2 months ago and didn't receive an invite in 2 weeks or so, so this was the first time I contacted an ambassador.

Was told this issue was taken care and I would receive it in 48 hours, now I've been told this 3 extra times and still nothing.

Just today I talked to someone on support and they said that my account already has access to the preview program and that I should check out the preview program forums. I don't have access to the forum but still apparently my account has the preview access.

Didn't know if anyone else was having this issue and if there was a solution.

Thanks.

:)

 

Xbox Preview

so I installed the Xbox preview dashboard app on my Xbox a few weeks ago but have not received a following message or update to my console. I was told it would take 48 hours but it may be going on like 20 or so days now. i have no access to the preview forum
so any help??

 

Preview Program Can't Access

I received an invite into the Xbox ONE preview program but cannot access it through the app now that I have it downloaded.

I get an error message that states: Sorry, this console has already been registered to a different account.

I am logged in as my primary and only user name. My Xbox One is fully functional, and I've never received or accepted a Preview invite to my knowledge.

Can someone help?

 

Well two things first please cbecm your enforcement.xbox.com history if you have any history within the past year you wont be able to get inti rhe preview until 1 year after the issue of the suspension

2Nd phone support cant confirm if you were accepted or not they can only see if you wrre invited

Being invited doesnt garentee you will be accepted thats only the first of 3 stages

If you havent downloaded the preview app then you havrnt been accepted yet and is highly unlikely now

Each stage is done in waves and have waiting lists

You will havr to wait for a miderator to allow you access

But at this point in time if you havrnt been accepted yet and havr the preview app the wait will be a long time

The preview has limited room and is near capacity if not full alreadyand they are being mote selective with the 1000s they have on the waiting list

 

The moderators can allow ylou access to the preview forums which them you can ask the preview team yourself which is not connected to phone support

 

My account hasn't had enforcement in 4 years. I don't know why they would say i have access and then i don't though

 

Because they dont know

The only persons who would know your status is the preview team

Right now the preview is near capacity and only when you got the preview app is when you are accepted

Not an invite by your friend which is what the phone support sees

 

Hey there Too Phenominal!

Sorry to hear about any confusion that this may have caused. Just to clarify, being invited to the Preview Program does not guarantee acceptance. Keep in mind, that the Xbox Preview program has reached near capacity and the Preview team are slowing the number
of new people that they are accepting. As stated above, if you have been invited, all you can do in the meantime is wait to see if you are accepted. If you are accepted into the program, you will receive an Xbox Live message with further details. Thanks!