My account got stolen

You don't understand. My account was stolen. That is my problem that my account got stolen?

Regardless of what has happened, it is against the forum rules to call out other users even if you believe them to be stealing accounts. As for your own account there is nothing you can do, you need to wait until support finishes their investigation.

You're also not giving us the full details of how your account was stolen, I can tell you now though that it was NOT hacked, as it's not possible to hack accounts, there are many ways to lose your account, hacking is not one of them.

Hi there,

since you mentioned that your account was stolen please see this link with the steps on what to do:

https://support.xbox.com/my-account/security/compromised-account-solution

It will have several steps to take/check and what to do depending on the outcome etc.

Regarding the Home console changes:

For a reset on the Home console counter you will have to contact official Xbox Support (via Phone or Microsoft Support Chat) they are the only ones that can determine if you are eligible for such reset. To contact Xbox Support (via Phone or Microsoft Support
Chat) go to
http://support.xbox.com/contact-us be aware that the issue(s) selected will determine the contact options shown

Let us know the results

Yeah, i know im allowed to change it 5 times, but for a unknow reason i only got 3 home xbox changes, and the guy who stolen my account used it all

Hey Raray,

Seeing as your issue has already been answered, we suggest you refer over to your

previous thread.