my account got locked and even if TSV isnt on i cant restore it

Ok perfect, don't worry, if there's anything I can help you with, I'll be on the lookout.

how can it be on if i have only 1 security info?

I really couldn't tell you why it is activated, remember that we do not belong to Microsoft. I am a member of the community and a player like you, therefore I recommend you contact support for more information about it.

According to the information I found online, only support can help recover the account.

Hi Yacine Z! I hope you are well, delighted to be able to offer you my help!

I did a quick search to try to find a solution to your problem, and I came across some information in another post in the community.

To summarize, they say that 2-step verification is the strictest security and that in fact if you have this problem it is almost impossible to recover the account. In any case, you can look at the following publication, so you can get a little more information.

https://answers.microsoft.com/en-us...e-of-2fa/89e355d6-5c19-4eea-a921-142eb8ad503e

But don't worry, it's not completely lost, a community moderator mentioned that by contacting support the problem can be resolved.

Best regards,
Daniel.

thanks i hope a developer reply