My account got hacked.

ViniciusMiller · Dec 2, 2017

I got my account hacked right now, what do I do? They exchanged my password and my email, but my gamertag still the same, I'm really lost. Please, someone help me.

:)

Jack Le · Dec 2, 2017

Help. My account got hacked

My account has been banned from communications because someone hacked my account. Please help me.

Algera · Dec 2, 2017

Help. My account got hacked

Hey, can you give us some more details about how it happened? If I understand correctly, you're currently in possession of the account? The hacker is no longer using it?

If yes, I really suggest that you immediately contact the Xbox support and explain to them what exactly happened. If you can somehow prove, or make them believe that you truly got hacked they might revert the communication ban. I think that it's your best bet good luck!

Smwutches · Dec 2, 2017

You would need to contact support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

CrestedBubble9

My account XxShutYoMouthxX has been hacked too. Since it got hacked the hacks got me banned and not i lost all my games and can't play on xboxlive

VernierSlake

Just an FYI for anyone else who might read this thread check your WLID inbox regularly for points bundle purchases. If you see one that you know you didn't purchase call support immediately, get an unauthorised access investigation started then call your
credit card company and let them know what's happened. Also look into creating an e-mail account that's just for your XBL account (but not something obvious like *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***). At least that way if the worst does happen you only have to worry about your XBL
account and not your Amazon/Facebook/Twitter et al accounts too.

VernierSlake

You need to phone support, get them to open an unauthorised access investigation and they should get your account back to you.

davemcfly85

you will probably get your score reset to zero and branded cheater even if you did not do it you will still get the reset, your account is your responsibility at all times next time make sure your email for your windows live ID is only for that account and
not used around the net and make sure your password is very strong (numbers and letters).

Mister Fitzer

Here's the number for the UK: 0800 587 1102

My account got hacked.