My account got hacked by a russian

My account got hacked last year and switched from a US account to a Russian Account. I tried to have my account switched back and they told me that region switches could only happen once a year. They couldn't do anything for me, even though they verified
that my account region got switched after the hack.

All of a sudden, region changes aren't possible? Am I supposed to be stuck with a Russian Account forever? And lose all of the games I've bought on my this account? How ridiculous is that?

im having the same problem...got my account hacked on october 26..they transfered my account to russia...the guy purchased 2000 microsoft points from my account and downloaded arcade games...now my home screen is in russian...need my account back...

Hope you can recover the account as soon as possible!

Wishing you the best of lucks

If maybe this happened on PC, I can advise you to format your drives and reinstall Windows:

https://answers.microsoft.com/en-us/windows/for...

In that way you're going to delete possible virus stored on it

I will try to do that! thanks you for responding )

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Razorcopter

Sorry to hear that your account was compromised buddy, you can try recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

If you added alternative security email address you can check on each one for a security notification and start the recovery process from there.

If finally you're not able to recover the compromised account following steps above, sadly is not possible to do anymore :c