My account got hacked and they changed all the details i already tried recovering please...

Hello, ᑎᗝᑌᖇᗴᒪᗪIᑎ. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

I am sorry for what happened. Have you tried the recovery form?

https://account.live.com/acsr

If when you try to fill the recovery form you receive a message that your account does not exist anymore, unfortunately you will not be able to recover your account.

No Microsoft employee can help users recovering their accounts. They only instruct you on how to fill the recovery form. So that's the only available option for a hacked account.

If you talk to a Microsoft support advocate, he/she will tell you the same thing. They are not allowed and have no access to change anything on a user account. I hope you understand. I do not work for Microsoft and I do not have access to user accounts too.

If you have any question, please let me know. And again, I'm really sorry about this.

but thats what im not completely sure about. im not sure if it was completely changed. and i already locked my account cuz my profile was hacked. they should already know that its my profile considering they know that i didnt hack my own my account. i also
dont want to lock my account for an investigation for no reason. the last time i got hacked, i locked it and the person that hacked my invited me to his own party and told me the email and password. I recovered it onto my xbox but couldnt play on the profile
uz it was locked. so i knew the password during the investigation, they changed it when i already knew it and they think im trying to hack my account. Msg me on my gt Philosophey

I have the same problem and the bad thing is that I do know who's account it is. He hacked into my Xbox account early last year or two years ago and changed everything. Got my mother to ring Xbox Support and they got it recovered and changed the passwords
to something common then I would change it. I know my password to my own account but not to this hacker's account. I've tried to reset password and filled out the account recovery form but couldn't fulfil it because I don't have his personal details.. Is there
another way to overcome this because I want to be able to know what else is there to do before ringing the Support.

Jamie

I can sign in on the website...... why cant i recover my account i had a bio ban awhile ago never changed it from code of conduct but my account got hacked and when i try to recover that happened

i tried recovering it but the person has changed all the details like my birthdate name etc is there any other way to recover ?