My Account got hacked and the email got changed.

Discus and support My Account got hacked and the email got changed. in XBoX Accessibility to solve the problem; So recently i tried login into my account and found out that the password and email has been changed, and when i tried to recover the account i got the... Discussion in 'XBoX Accessibility' started by IHemo, Jan 26, 2025 at 4:32 PM.

  1. IHemo
    IHemo Guest

    My Account got hacked and the email got changed.


    So recently i tried login into my account and found out that the password and email has been changed, and when i tried to recover the account i got the message "Try entering your Microsoft account again. We don't recognize this one." I tried contacting microsoft support but got no response what should i do now,

    I used that account for Microsoft rewards, Minecraft and it even had xbox gamepass once.

    :)
     
  2. Darhyl Amizola Win User

    My Account got hacked and the email got changed.

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft account being compromised.

    From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

    If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

    I understand that you are having problems contacting Microsoft Support. Try to follow these steps according to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

    https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

    Here's how to contact Xbox Support:

    "Chat Support:

    > Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
    > Click on the "Contact Us" button in the right of the screen.
    > Select the issue you need help with and click on the "Next" option.
    > Sign in to your Microsoft account.
    > Follow the prompts to connect to a live chat agent.

    For Callback Support:

    > Select Xbox One
    > Select See more options then subscription changes
    > Select Show Contact options
    > Select Request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

    If you're unable to contact them, try again at a later time."

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. diego zanin Win User

    My account got hacked and its email got changed.

    I tried to, but since the email has been changed, it will ask me to put the information of the changed email. I can't send an application using the email who isn't connected to any microsoft account anymore. I sent an application using the new email who owns the account but i put the information of the email that got unlinked (name of the owner, postal code, province...). I doubt this will work.
  4. WattyNuela Win User

    My account got hacked and its email got changed.

    Hello Diego, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I'm sorry to hear that your account has been compromised, at the moment the best option is trying to recover the account by using the Microsoft interactive guide below:

    https://support.microsoft.com/account-billing/h...

    As a reminder please notice that no one at Microsoft can view or change the account details for you, this is for security policies
  5. WattyNuela Win User

    My account got hacked and its email got changed.

    Hello Diego, if none of the methods provided in the interactive guide worked for you, I'm afraid to say that this means it is not possible to recover the account.
  6. KindGryphon Win User

    How to restore my Microsoft Account without 2FA and backup emails?

    [mod removed]

    My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account.

    He deleted the original email of my account which is "*** Email address is removed for privacy ***" then somehow changed the account email to another one named
    "*** Email address is removed for privacy ***" (These info is shown in first image, check attachments).
    After doing so, he got raid of all my security stuff like verify phone number and email.He was clearly hacking my account. He literally deleted my original email of this account "*** Email address is removed for privacy ***", if he is not hacking this account, he has no need to do it...

    I really need help!
    "My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account."

    You didnt actually give him the verification codes did you? If so this would've been what allowed everything else that happened afterwards to occur.
Thema:

My Account got hacked and the email got changed.

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