my account got hacked and costumer service didn't recover it.

Hi Abdulrahman Rashed



Greetings!



Thank you for posting in Microsoft Community

Thank you for reaching out and gave efforts in responding back here on our thread. For now, we do understand that you want to redirect directly to our live support team but as it turns out, we do not have a direct link to them.

For now, you can try to access this link: Contact - Microsoft Support hoping that you can access and follow the prompts to be guided to contact our Live Support and specifically, you can sign in other Microsoft Account temporarily since your main account needs to be recovered.

Here are other steps on finding the and to go to reach out on the live support:

Provide the contact us link: Contact - Microsoft Support

To connect to our account and billing department, follow the following:

1. Search for Billing
   
2. At the Bottom, click Contact Support
   
3. From the menu, select Microsoft 365 and Office - Billing and Payment Updates
   
4. Click Confirm
   
5. Then click Chat with a support agent in your web browser
   

Note:

1. Please sign in to your Microsoft Account so that you can schedule your call later in the day or chat immediately with an available Office Support Representative.
   
2. Our Phone Team business hours (All U.S Pacific Time) Monday to Friday: 06:00-22:00 and Saturday to Sunday: 07:00-18:00, while chat team is available 24:7.
   

Thank you for reaching out and sharing your issue.

Regards,



Microsoft Community Moderator

Hi Cliff A.

I managed to contact the support because of you, thank you.

But the problem is I can't recover my account it's gone for good I might say...

But the support said maybe if I contacted Xbox I can get Minecraft or something but the problem is I couldn't find a way to contact them directly as well and when I talked with the virtual assistant and tried to call them it says this service is unavailable (even though it's their work time) so if you can help me contact Xbox support that would be helpful.

Hi Cliff A.

Thank you for answering me

But I have 2 problems with these methods

1.The recovery form isn't working since my account became as an alias of the main account(the new hacker's account), so when ever I try to put my email it will say that this account doesn't exist.

2.When I contacted costumer support I literally clicked over 20 links and I don't exactly remember how to contact them, so if you have the direct link to contact them I will appreciate your hard work.

Regards,

Abdulrahman *****

***removed personal identifiable information***

Hi Abdulrahman Rashed



Greetings!



Thank you for posting in Microsoft Community

Thank you for reaching out and gave efforts in responding back here on our thread. For now, we do understand that you want to redirect directly to our live support team but as it turns out, we do not have a direct link to them.

For now, you can try to access this link: Contact - Microsoft Support hoping that you can access and follow the prompts to be guided to contact our Live Support and specifically, you can sign in other Microsoft Account temporarily since your main account needs to be recovered.

Here are other steps on finding the and to go to reach out on the live support:

Provide the contact us link: Contact - Microsoft Support

To connect to our account and billing department, follow the following:

1. Search for Billing
   
2. At the Bottom, click Contact Support
   
3. From the menu, select Microsoft 365 and Office - Billing and Payment Updates
   
4. Click Confirm
   
5. Then click Chat with a support agent in your web browser
   

Note:

1. Please sign in to your Microsoft Account so that you can schedule your call later in the day or chat immediately with an available Office Support Representative.
   
2. Our Phone Team business hours (All U.S Pacific Time) Monday to Friday: 06:00-22:00 and Saturday to Sunday: 07:00-18:00, while chat team is available 24:7.
   

Thank you for reaching out and sharing your issue.

Regards,



Microsoft Community Moderator

Hi Abdulrahman Rashed



Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your hacked account. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.

We just want to set your proper expectations that when recovering your account, the only one that has the power to get those specific details is the account itself. Since they are the ones who are the owners of the account and the only ones who know the credentials of the account as well.

I'd like to inform you at the outset that Microsoft account recovery is managed by a completely automated server, and we don't have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, allow me to do the best I can to help you with the process.

Since you already reach out to a support and they have informed you about some Microsoft Privacy Policy, for that. There is also specific and other ways to find possible options within your account and that is knowing your account specifically since you are the owner of that account as well. And here on Microsoft Community we do have very limited resources when it comes to checking your account information and as well as what are those emails that has been made as an account alias as well. And I do believe you on this since I can relate with you as well on getting that account back because you have given all the time and efforts on taking care of your account and it had just been compromised by another user.

For now, there are 2 options that I can share to you for you can try and recover your account by submitting an Account Recovery Form and as well as be guided as well to the Microsoft Sign-in Helper wherein there are detailed steps on how you can try to recover your account.

Here are the links where you can try these 2 options:

• Recover your account (live.com)
  
• Contact - Microsoft Support
  

In addition, if ever it gets complicated, and everything goes south if you will try to recover your account. No worries. there is an option there as well to click on Contact Support so that you will be connected perhaps to a Microsoft Support Agent as well.

We know that you had already done this and they did not acknowledge your help, but as what I can say. They are the best support platform too in regards with your concern since they have the specific and right amount of tools that they can do to check your account and as well as let you know more about what to do on the next step.

Thank you for reaching out and sharing your issue. I hope all of this information's are helpful. We look forward on your response.



Regards,



Microsoft Community Moderator