My account functionality

Hello whiteyflash,

We see multiple Credit and Deposit events on your account, even a deposit event on April 12th. You can see a full log of your Credit activity on the MyStatement section of the MyRewards page. Since we use the Xbox 360 for avatar information, if you have
not been updating from that console, we will not have those changes. Microsoft Points are mentioned on your page as a historical record keeping measure. You are correct that we no longer use that currency. Since it sounds like you are out of date on how our
program works, you can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. You can check your current MyVIP level/progress
at (https://rewards.xbox.com/myrewards/).

SgtBuck1 - I'm sorry about your experience so far. Unfortunately we're not able to provide any further help on the forums. Have you tried contacting our Phone Support team about this issue recently, after purchasing the new Xbox? They may be able to help.
support.xbox.com/contact-us

Hi Theo!

Sorry to hear about what happened. I recommend that you reply back to the escalation team regarding your account suspension. If they suspend it, the hacker shouldn't be able to sign in your account to any Microsoft services including Xbox and its games.

If you believe that someone is still playing on your Minecraft account, try to check it with the Minecraft team by sending them a ticket through https://help.minecraft.net/hc/en-us/request/new

Well, I sincerely doubt this is a hard drive error. Not sure who told you that. All the information is saved on Xbox's server so a problem with your hard drive would not cause this kind of issue. However, a problem with your gamertag might.

What I suggest is to go to My Xbox>System Settings>Memory>Gamertags and delete your profile only (not profile and games) then recover it (press the guide button on the controller and select recover gamertag). Hopefully this will solve your issue.

I appreciate it. Thanks for your patience and time here in the community, Theo.

Take care!