my account doesnt work

hi dear xbox support i have done everything to solve this issue but you cant solve it since i cant play my games and have rewards i want my account canceled and my money back please i have contacted support for 5 months and dont know what else to do please3.

Please wait for an agent to respond.

The current average wait time is 0minutes.

Thank you for your patience.

info: at 14:03:59

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You are now chatting with 'Romeo'.

Romeo: at 14:04:03

Hello, thank you for contacting Xbox Customer Support. My name is Romeo. Please give me a moment to review your question.

Romeo: at 14:04:16

Hi Angel

Angel: at 14:04:23

hi romeo

Angel: at 14:04:27

how are you

Romeo: at 14:04:23

Thanks for chatting

Romeo: at 14:04:25

How are you?

Angel: at 14:04:36

i have a big problem

Romeo: at 14:04:32

I am fine, thanks for asking

Angel: at 14:04:44

my account

Romeo: at 14:04:40

May I know your specific concern, please?

Angel: at 14:04:55

have been blocked by you

Angel: at 14:05:01

and i cant recieve rewards

Angel: at 14:05:15

i want to cancel my accouint and recieve

Angel: at 14:05:19

a full refund

Angel: at 14:05:22

of my money

Angel: at 14:05:40

i tried for the last 5 months

Romeo: at 14:05:35

I do apologize for any inconvenience that you have experienced. Don’t worry, we’re here for you and we’ll do our best to assist you in any way we can..

Angel: at 14:05:43

to solve

Romeo: at 14:05:45

Can I have the email address under your account?

Angel: at 14:05:51

this problem

Angel: at 14:05:54

but

Angel: at 14:06:04

[Mod Removed - Please don't post your email on these very public forums.]

Angel: at 14:06:23

you havent solve it

Angel: at 14:06:31

im very upset

Romeo: at 14:06:34

Let me check it here

Angel: at 14:06:41

and dont want this account any more

Angel: at 14:06:48

i want my money back

Romeo: at 14:08:33

Thanks for waiting

Romeo: at 14:08:37

This is your gamertag, right?

Romeo: at 14:08:39

Chuo

Angel: at 14:09:22

yes

Romeo: at 14:10:06

May I know where have you learned regarding the account being blocked?

Angel: at 14:10:24

i cant play my old games

Angel: at 14:10:27

in 360

Angel: at 14:10:34

and i cant get rewards

Angel: at 14:10:42

for buying and playing

Angel: at 14:10:44

so

Romeo: at 14:10:49

Did you receive any error message?

Angel: at 14:11:00

i paid for a account that doesnt work

Angel: at 14:11:12

please romeo give me my money back

Angel: at 14:11:23

i have chat with customer support

Angel: at 14:11:28

so many times

Angel: at 14:11:38

none of you can solve my problem

Romeo: at 14:11:32

I am really sorry for the inconvenience

Angel: at 14:11:44

i just want my money

Romeo: at 14:11:45

If only we can over ride the system here on our end

Romeo: at 14:11:51

I would have done that immediately

Romeo: at 14:12:06

Please do understand that we need to verify all the reasons for these concern

Angel: at 14:12:18

ok

Romeo: at 14:12:22

May I know if you have ever changed the account region?

Angel: at 14:12:35

yes

Angel: at 14:12:37

one time

Romeo: at 14:13:34

Did you see any error message while purchasing or playing a game?

Romeo: at 14:14:00

Regarding your rewards concerns, we do have our Rewards Team that can check and investigate on your account, you can also follow them on Twitter

Romeo: at 14:14:15

I can walk you through on how to be able to contact them through our Rewards Forums

Romeo: at 14:16:25

I hope I didn’t lose you yet. Are we still connected?

Angel: at 14:17:53

yes

Romeo: at 14:17:56

Okay, thanks

Angel: at 14:18:13

i have

Romeo: at 14:18:11

Did you see any error message while purchasing or playing a game?

Angel: at 14:18:18

contacted

Romeo: at 14:18:17

Can I have the error message, please?

Angel: at 14:18:28

the reward forum

Angel: at 14:18:39

i dont have my 360 near

Romeo: at 14:18:39

Okay

Romeo: at 14:19:17

May I know if you receive a respond regarding your post?

Angel: at 14:19:52

yes

Romeo: at 14:19:59

Can you paste it here on the chat window?

Angel: at 14:21:06

Hi Chuo. You registered to the program with a locale Xbox Live Rewards is available in. Your current Xbox Live locale is a region that the program is not available in. We will not be able to make a deposit to that locale.

Angel: at 14:22:00

please i want my money

Romeo: at 14:22:05

Let me double check it here

Romeo: at 14:22:13

May I know what money are you referring to?

Angel: at 14:22:23

so i can open a new one

Angel: at 14:22:35

gold and games

Angel: at 14:22:45

since my account doesnt work

Romeo: at 14:23:03

May I know when did you received the response from the Rewards Team?

Angel: at 14:23:52

Posted 9 Jul 2015 10:30 PM

Angel: at 14:25:22

hey

Romeo: at 14:25:29

Yes, I am here

Romeo: at 14:25:55

Please do follow the format that I will give you so that you can post the issue correctly to the Rewards Forums

Romeo: at 14:26:16

So that the Rewards Community will be able to check and investigate on your concern

Angel: at 14:28:11

o god

Angel: at 14:28:23

cant you just give my money back

Angel: at 14:28:32

i havent been able

Angel: at 14:28:34

to play

Angel: at 14:28:39

for 4 month

Angel: at 14:28:41

please

Romeo: at 14:29:06

I am really sorry as we will not be able to process a refund for the subscription that you have under your account

Romeo: at 14:29:09

I am really sorry

Angel: at 14:29:25

why not

Romeo: at 14:29:23

As we do have certain limitations here and are following policies

Angel: at 14:29:31

you see

Angel: at 14:29:39

that my account

Angel: at 14:29:45

isnt working good

Angel: at 14:29:51

its yout fault

Angel: at 14:30:02

i want a new account

Romeo: at 14:30:01

What I can do here is to make a case under your account so that you will be able to contact your bank for a dispute

Angel: at 14:30:16

i wont lose my money and games

Romeo: at 14:30:32

Yes, you can create a new account anytime

Angel: at 14:30:35

my bank?

Romeo: at 14:30:43

Yes, your bank

Angel: at 14:30:57

what does my bank

Angel: at 14:31:01

to do here

Angel: at 14:31:09

my bank is good

Romeo: at 14:31:04

Did you use a credit card for purchasing your subscription?

Angel: at 14:31:20

is my xbox live account

Angel: at 14:31:28

that doesnt work

Romeo: at 14:31:23

Yes, I understand

Romeo: at 14:31:30

However, you wanted to have a refund, right?

Angel: at 14:31:41

yes

Angel: at 14:31:52

or put all my games

Angel: at 14:31:59

and everything

Angel: at 14:32:03

in a new account

Romeo: at 14:32:01

May I know what do you mean put all your games?

Angel: at 14:32:12

can you do that?

Romeo: at 14:32:22

I am really sorry, as we do not have the tools for that to be able to transfer all your games to a new account

Angel: at 14:32:42

what can you do for me

Angel: at 14:32:45

Romeo?

Romeo: at 14:32:54

I can create a case under your account

Romeo: at 14:33:12

And I will walk you through in posting to our Rewards Forums

Romeo: at 14:33:33

As the Rewards community has the right tools to be able to check and investigate on your concern

Angel: at 14:33:48

i have posted

Angel: at 14:33:51

2 times

Angel: at 14:33:57

and they havent solve

Angel: at 14:34:00

the issue

Angel: at 14:34:19

i wont waste my time anymore

Angel: at 14:34:24

please

Romeo: at 14:34:21

What I mean is , I will give you the right format on what to post so that it will be checked and investigated

Romeo: at 14:34:34

I understand your situation, Angel

Angel: at 14:34:53

i want my money

Angel: at 14:35:03

im very dissapoint

Romeo: at 14:35:01

However, rewards concerns is handled by another team and that is through our forums

Angel: at 14:35:22

j dont know

Angel: at 14:35:24

why

Angel: at 14:35:31

this is happening

Angel: at 14:35:55

im feeling real bad

Angel: at 14:35:56

since

Angel: at 14:36:04

i cant enjoy all my games

Angel: at 14:36:06

please

Angel: at 14:36:18

process a refund

Angel: at 14:36:27

i wont post anything

Romeo: at 14:36:56

I am really sorry

Romeo: at 14:37:03

If only I can process a refund here on our end

Romeo: at 14:37:07

I will not hesitate to do so

Romeo: at 14:37:16

Please do understand that we are also following policies here on our end

Angel: at 14:37:40

but my account isnt working

Angel: at 14:37:48

i know

Angel: at 14:37:57

you have to follow policies

Angel: at 14:38:08

but isnt working

Romeo: at 14:38:07

That is why you need to be able to post your concern to our Rewards Community

Angel: at 14:38:18

i have done

Angel: at 14:38:21

that

Angel: at 14:38:25

i really

Angel: at 14:38:42

wanted to solve all this

Angel: at 14:38:49

can you cancel my account

Angel: at 14:38:57

and give my money bacl

Romeo: at 14:38:58

If you feel that these charges are not correct, I would suggest that you file for a financial dispute to your bank. This way, your financial institution can reach out with Xbox to investigate the issue and check what we can be done further.

Angel: at 14:39:46

you want me to call my bank?

Romeo: at 14:40:07

Yes, Angel

Romeo: at 14:40:32

I can give you a reference number so that this will serve as a proof that you have already contacted us

Angel: at 14:40:44

ok

Romeo: at 14:41:46

Please do keep this reference number : [Mod Removed]

Romeo: at 14:41:53

I am really sorry for this inconvenience, Angel

Romeo: at 14:42:26

If only, I can cancel and process the refunds that you have wanted, I will not hesitate to do that for you

Angel: at 14:43:09

ok

Angel: at 14:43:15

i dont know

Angel: at 14:43:18

why

Angel: at 14:43:27

this is happening to me

Angel: at 14:43:38

i bougth a xbox one

Angel: at 14:43:42

i have been

Romeo: at 14:43:39

Okay

Angel: at 14:43:46

playing xbox

Angel: at 14:43:56

since a long time

Angel: at 14:43:57

and

Angel: at 14:44:00

this

Angel: at 14:44:16

is a real bad thing you have done to me

Romeo: at 14:44:29

That is why you need to be able to post that on our Rewards Forums

:)

 

My game doesnt work

I was playing watch dog 2 and I stopped the game. Sincé I did around 2 hours ago I cant play because it sais like i have to purchase again. There is no support online now to resolve this incovenient, can someone from support help me?

 

doesnt work

I got this error tonight, had tried everything the last hour. Nothing helps. If i look at the status page everything seems fine.

 

Hey there, Chuo!

If you have changed your account to a region that those games are no longer available in, it is noted in our support article,
Change the Region of your Xbox Live Account, that:

If you have content that isn't working, it's likely because of your region change, and we are unable to provide refunds for this.

It also seems that you have multiple billing accounts, so the Rewards team is unable to make deposits into your account. I've noticed
here that they had escalated this and offered you a work around; a couple weeks ago
here they let you know that your account was located in a region that Rewards is not available in and they will be unable to deposit into your account. That being the case, I suggest you
opt out of the Rewards program. If you sign up under a new account, you may be able to reach out to them and ask them to transfer your deposits that should have been made into this account.

If you have any further questions, please do not hesitate to reach out to us! We're more than happy to help clarify anything that may not be fully clear.

 

i cant believe i trust xbox and microsoft you messed all my account, just in 1 month i want my money back please, my account have now like 5 problems! and you cant solve any so i thik you are doing this wrong,