my account details are correct but no deposits

Discus and support my account details are correct but no deposits in XBoX Rewards & Social to solve the problem; my account details are correct but no deposits dcc9efeb-476e-4d02-baa5-56e6e197562e Discussion in 'XBoX Rewards & Social' started by IrN ChRiZ, Dec 19, 2016.

  1. IrN ChRiZ
    IrN ChRiZ Guest

    my account details are correct but no deposits


    my account details are correct but no deposits

    :)
     
    IrN ChRiZ, Dec 19, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Account details are correct, please deposit.

    Hello IrN ChRiZ,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
    to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
     
    XBLRewards8, Dec 19, 2016
    #2
  3. IrN ChRiZ
    IrN ChRiZ Guest
    Account details are correct, please deposit.

    I am prompted to update my details, I have checked them and they are all correct.
     
    IrN ChRiZ, Dec 19, 2016
    #3
  4. XBLRewards3
    XBLRewards3 Guest

    my account details are correct but no deposits

    Hi IrN ChRiZ. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working
    on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.
     
    XBLRewards3, Dec 20, 2016
    #4
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my account details are correct but no deposits