my acccount has been hacked and they put 2fa on and changed email and password customer...

Hi, Joshua. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

I'm really sorry to hear about what happened with your account. Since some information has been changed already. This needs to be investigated properly. I would highly recommend reporting to the support team. You can contact them using this link, https://support.xbox.com/en-US/contact-us.

Turn off 2FA, re-enter the email to download the account, then if the password screen shows up, turn the 2FA back on and put in the app password that it generates. Worked for me

My son has had the same thing happen to him. His account has been hacked in the early hours of the morning and he has woken to a series of changes on his account. His account email address has been changed ( so technically he has no account), passwords reset, family deleted and all his security changed. He cannot use the recover password as the email is no longer valid on the account. We cannot contact customer services either as its all fully automated and there is no option for our situation? Have you managed to get anywhere yet?

I dont know if your account has been ''hacked'' but if i were i would change my password! or your email on the account!!

Well we did change it so one of my my emails is an alias. Although when I change something on my Xbox it still changes his hotmail. Not only but it’s frustrating as we use 2fa and he changes the password often. How can I have it so logging in to Xbox using my email has one set password and doesn’t change his email but mine if that makes sense.