My 2-month Xbox Game Pass Ultimate membership code is not working

When you buy more Game Pass Ultimate via on the store or with a gift card, it will extend the length of your Ultimate membership. It will inform you when it will expire as well. Another cool thing people don't often know is that if you have a 3-month regular
Game Pass redeemable code and you currently have an Ultimate membership, it will convert the 3-month Game Pass into 2 months of Ultimate membership.

Unfortunately once you upgrade your Gold membership to Ultimate Game Pass, you can never revert your account back to Gold. It is a decision that you need to make sure that you want to do. I actually earned a free month of Ultimate Game Pass that I am never
going to use because I read the fine print stating what I covered in the beginning. I have two years of Gold membership which would only be 8 months of Ultimate.

Purchase of Ultimate plan automatically upgrades your existing Xbox Live Gold or Xbox Game Pass membership(s) to Ultimate at a conversion ratio each based on days remaining. Learn how this works at www.xbox.com/gamepass.
Future code redemptions are also subject to a conversion ratio. Conversion ratio subject to change. All conversions to Ultimate are final: Once converted, you cannot re-convert your Ultimate membership back to a previous membership. Maximum 36 months of redeemed
Ultimate per account at a time, including any converted time from Xbox Live Gold and/or Xbox Game Pass (for PC or console).

After you join the Xbox Game Pass Ultimate plan, you can continue to redeem Xbox Live Gold and Xbox Game Pass codes. These codes will automatically convert to Xbox Game Pass Ultimate at a ratio based on the ERP (Estimated Retail Price)
of those codes.

[table][tr]1 month of Gold[td]20 days of Ultimate[/td][/tr][tr]3 months of Gold[td]50 days of Ultimate (1+ month)[/td][/tr][tr]6 months of Gold[td]79 days of Ultimate (2+ months)[/td][/tr][tr]12 months of Gold[td]4 months of Ultimate[/td][/tr][tr]24 months of Gold[td]8 months of Ultimate[/td][/tr][tr]1 month of Xbox Game Pass (Console Games)[td]20 days of Ultimate[/td][/tr][tr]3 months of Xbox Game Pass (Console Games)[td]2 months of Ultimate[/td][/tr][tr]6 months of Xbox Game Pass (Console Games)[td]4 months of Ultimate[/td][/tr][tr]12 months of Xbox Game Pass (Console Games)[td]5 months of Ultimate[/td][/tr][tr]24 months of Xbox Game Pass (Console Games)[td]10 months of Ultimate[/td][/tr][tr]1 month of Xbox Game Pass PC Games[td]20 days of Ultimate[/td][/tr][/table]

When it converted your subscription it was based on retail pricing. If you paid $60 for a 12 month Xbox Live membership then that would be equivalent to 4 months of Ultimate Game Pass that is $15 a month. See chart below:

Additionally there is fine print that you unfortunately must not have read in regards to signing up for the service.

Purchase of Ultimate plan automatically upgrades your existing Xbox Live Gold or Xbox Game Pass membership(s) to Ultimate at a conversion ratio each based on days remaining. Learn how this works at

www.xbox.com/gamepass. Future code redemptions are also subject to a conversion ratio. Conversion ratio subject to change. All conversions to Ultimate are final: Once converted, you cannot re-convert your Ultimate membership back to a previous membership.
Maximum 36 months of redeemed Ultimate per account at a time, including any converted time from Xbox Live Gold and/or Xbox Game Pass (for PC or console).

After you join the Xbox Game Pass Ultimate plan, you can continue to redeem Xbox Live Gold and Xbox Game Pass codes. These codes will automatically convert to Xbox Game Pass Ultimate at a ratio based on the ERP (Estimated Retail
Price) of those codes.

[table][tr][td]1 month of Gold[/td][td]20 days of Ultimate[/td][/tr][tr][td]3 months of Gold[/td][td]50 days of Ultimate (1+ month)[/td][/tr][tr][td]6 months of Gold[/td][td]79 days of Ultimate (2+ months)[/td][/tr][tr][td]12 months of Gold[/td][td]4 months of Ultimate[/td][/tr][tr][td]24 months of Gold[/td][td]8 months of Ultimate[/td][/tr][tr][td]1 month of Xbox Game Pass (Console Games)[/td][td]20 days of Ultimate[/td][/tr][tr][td]3 months of Xbox Game Pass (Console Games)[/td][td]2 months of Ultimate[/td][/tr][tr][td]6 months of Xbox Game Pass (Console Games)[/td][td]4 months of Ultimate[/td][/tr][tr][td]12 months of Xbox Game Pass (Console Games)[/td][td]5 months of Ultimate[/td][/tr][tr][td]24 months of Xbox Game Pass (Console Games)[/td][td]10 months of Ultimate[/td][/tr][/table]

As long as you have a Ultimate Game Pass subscription, it will convert any new time. I would wait until your Ultimate has ended and then start a new Gold membership, otherwise you will only end up with 5 months of Ultimate.

After you join the Xbox Game Pass Ultimate plan, you can continue to redeem Xbox Live Gold and Xbox Game Pass codes. These codes will automatically convert to Xbox Game Pass Ultimate at a ratio based on the ERP (Estimated Retail Price)
of those codes.

[table][tr]1 month of Gold[td]20 days of Ultimate[/td][/tr][tr]3 months of Gold[td]50 days of Ultimate (1+ month)[/td][/tr][tr]6 months of Gold[td]79 days of Ultimate (2+ months)[/td][/tr][tr]12 months of Gold[td]4 months of Ultimate[/td][/tr][tr]24 months of Gold[td]8 months of Ultimate[/td][/tr][tr]1 month of Xbox Game Pass (Console Games)[td]20 days of Ultimate[/td][/tr][tr]3 months of Xbox Game Pass (Console Games)[td]2 months of Ultimate[/td][/tr][tr]6 months of Xbox Game Pass (Console Games)[td]4 months of Ultimate[/td][/tr][tr]12 months of Xbox Game Pass (Console Games)[td]5 months of Ultimate[/td][/tr][tr]24 months of Xbox Game Pass (Console Games)[td]10 months of Ultimate[/td][/tr][/table]

Hello @GeoffRobb!

The code does not expire. You can add the 24 months of Ultimate to your existing subscription as long as it won't go over 36 months. If it were to go over the 36 months, you would need to wait until you have 12 months or less remaining on your subscription before redeeming the 24 months of Ultimate.

https://www.xbox.com/en-US/xbox-all-access#faq

An Xbox All Access purchase includes 24 months of Xbox Game Pass Ultimate. So, what happens if I have an existing Xbox Game Pass and/or Xbox Live Gold membership when I purchase a console with Xbox All Access?

If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox Game Pass Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.