My 15,000 points aren't transferring

I have had 15,000 rewards points since december 19th and I still can't get it to transfer to my account

:)

 

XBox Labs Design Controller Points Issue

I purchased an XBox Design Labs Controller for my sister for her birthday. I see there's supposed to be a 15,000 point bounty this month for Design Lab Controllers and I want to know why I can't/aren't getting them.

 

I have not yet received my 15,000 credits for a game I pre-ordered recently

I recently pre-ordered a game that I should have received 15,000 reward points for and have not yet received them and it's almost been a month since the games worldwide release. The points aren't even showing up as pending.

 

All rewards over 5,000 take 1 cycle to deposit. Rewards deposited between the 1st and 15th deposit at the end of the month and the 16th and 30th/31st are deposited in the middle of the following month.

 

Hello fatbackmcswaine,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credit event happened on the 19th of last month, you should expect them to be deposited in the mid-month deposit this month.