My 10 Year old is her own Family Organizer and I can't add her to my Family account.

Hello krystalh,my name is Oskayra, I will be happy to help you in any way possible.

I'm so sorry for the trouble you're going through. There are several different ways for family members and organizers to leave or remove themselves from a Microsoft family group based on their role.

Before leaving, family members and organizers should remove saved locations and location alerts that they would not like to remain in the group. To delete saved locations, the person who set location alerts must remove them. Leaving or removing a family group will not delete your Microsoft accounts.

Source:https://support.microsoft.com/accou...miembros-6d806bbb-eb38-a978-10f4-3bbb814ffcc4

I hope the information is helpful to you, if not, let me know that I will be happy to continue helping you, good luck and happy day.

Sincerely,
Oskaira.

My wife, read: adult, couldn't update the CC on her Xbox Music account because she's in our Gold Family Plan. Removing her from the plan allowed her to get her Xbox Music account working again, but I can't add her back into the family plan for 5 days! What
the heck Microsoft...

I usually allow my 6 year old daughter to play solitaire on my laptop [...]

Is your daughter playing on your own "adult" account, or did you set her up with her own separate child account? The machine can't know who is sitting in front of the laptop, and only knows the age of the user from the account that is signed in. So while
your daughter is using your adult account, she appears to the system as a fully grown adult.

If she is using your adult account on your laptop, you should try creating a Microsoft Account for her with her real birthdate entered when you create the account.

You can then add her child account to your own parent account via
https://account.microsoft.com/family and add her child account to your laptop.

Then she should be able to play Solitaire, and according to her birthdate should not see age-inappropriate content.

You can also set up restrictions on her account so she technically can't do purchases and stuff. So you don't have to watch her that closely and fear that she might click on a purchase by accident.

Sorry to hear it. Please make sure she has her own email address for her account. You can set her account up at
https://xbox.com and then add her to your family at
https://account.microsoft.com/family

Hey Ricardo,

No, she's currently not on any family account. That's the problem. Her (child) account appears to have been removed from my family account and safety settings changed so she now can't use it. I simply want to re-add her to my family account so I can fix her settings but it says try again on every attempt.

I've gone through full diagnostics with advisors twice but nothing seems to be happening.