MW2 purchased but won't load

For that problem you should contact Xbox One Customer Support. Heres a link for you:https://support-origin.xbox.com/en-US/browse/billing/payment-and-purchases

Let me know if this helped solve your problem.

Have a fun gaming experience,

Ambassador

My MW2 won't come back I even have the disc and it won't load. I've tried reinstalling it and microsoft store is asking me to pay for it again.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If I may ask, will you be playing the game single-player campaign or online multiplayer?

If online multiplayer, please make sure that you have an active Xbox Live Gold or Xbox Game Pass Ultimate as active. To check follow the steps below:

Press the Xbox button on your controller to open the guide, and then select System > Settings > Account > Subscriptions.

If single player campaign, simply follow the steps below:

Settings > General > Network Settings > Go Offline > Launch the game.

Well, then you probably won't end up purchasing. It will probably be Mw2 v2, but I can only hope that it won't be...

I just purchased mw2 on the Xbox one marketplace and it won't play, how do I fix this?