MW 2 Pre order purchase.

Hi Jason Rosenberg,

Welcome to the Xbox Community Forum. We appreciate you for sharing your concern with us and hope you are doing well today.



We could not really imagine how important it is for you to be able to rectify this issue at the soonest possible time. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your transaction. They are more equipped with all the tools and resources to get your problem diagnosed. Kindly follow the steps below to contact our live support team:

1. Visit to the link: Contact us | Xbox Support
   
2. Select the " See Contact Options" or "Request a Call" button
   
3. Select the following drop-down menu options in the following order:
   What are you having trouble with? - Subscription & Billing
   What's the issue? -Need help with preorder content
   
4. The third box will ask you to describe your issue "pre order faq" and then select the "Next" button.
   
5. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
6. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   

We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.

If you have other concerns, you can create a new post here.

Create a new question or start a discussion (microsoft.com)

Kind regards



Xbox Forum Moderator

Microsoft Community

Hello disc frolf,

Your purchase of TitanFall 2 was not a pre-order, and therefore not eligible for this offer. The body of the page tracks all purchases and marks them as "You pre-ordered" even if you did not pre-order them.

Tell my something i dont know,why i dont have those rewards for example

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

It will be available on the launch date and for the beta, you can simply sign in to this link and click "Get" and then install it on your device.

https://www.xbox.com/en-US/games/store/call-of-...

Hello Amnios,

We only see one pre-order purchase for your account for Watch_dogs 2. That offer required the purchase of three eligible pre-orders made within the offer period. Since you only made one pre-order, you did not complete the offer.