Muted headset symbol on xbox One S

Problem with xbox one s mute symbol appears

help...help...help..Problem with xbox one s mute symbol appears

Sir Lancealot 83.

The microphone is muted, not the headset.

The headset and microphone works on another xbox and controller.

I have tried it on 2 controllers on the bone that is muted.

If you're having trouble using the mic in chat please try these steps to see if one of them helps.

1. Mute then unmute other people in your party
2. Have other people in the party mute than unmute you
3. Power cycle the console by holding the power button on it for 10 seconds till it shuts down.
4. Delete your gamertag, powercycle the console again then redownload your gamertag

If you still have trouble with the headset you can try the steps at this link

https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help

I also wanted to mention that perhaps it is an issue with the jack itself. You could try getting a headset adapter for the controller. I use one exclusively and have never had an issue as the adapter is more stable than the jack.

Hey
LushUnicorn09,

Thank you for reaching out to Xbox forums support.

I'm sorry to hear about the issue of you mic being muted.

If you haven't already done so, go ahead and try performing a Soft console Factory
reset on your console by doing the following:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info & updates.
6. Select Reset console. [KEEP MY GAMES AND APPS]

Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything and to save your games and apps; choose the latter. This will reset
the Operating system [OS] of the console and allow you a fresh start-up.

Hope this helps!

Felix

Xbox forums support