Mute symbol

Discus and support Mute symbol in XBoX on Consoles to solve the problem; On my sons x box one s, there is a mute microphone symbol by the battery symbol and he cannot hear or talk on his head set Tried numerous fixes but... Discussion in 'XBoX on Consoles' started by Daz. l, Jan 18, 2019.

  1. Daz. l
    Daz. l Guest

    Mute symbol


    On my sons x box one s, there is a mute microphone symbol by the battery symbol and he cannot hear or talk on his head set

    Tried numerous fixes but still nothing.

    Any help please
    Mute symbol [​IMG]

    :)
     
    Daz. l, Jan 18, 2019
    #1
  2. XBF Crystal P Win User

    Mute symbol

    Hey there Daz,



    Thanks for reaching out. I'm sorry to hear about the issue with the headset.



    I recommend taking a look at the following troubleshooting articles:




    If the problem persists:

    • Try your Xbox One Stereo Headset
      with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
    • Try your Headset on another
      controller, if you can. If the headset works on the second controller, try
      updating the first controlleragain.
      If that fails, the controller will need to be replaced. To order a replacement, go to the
      Xbox Online Service Center.

    Try this out and let us know the results.
  3. XBF Diego M Win User

    Mute symbol

    Hi Daz,

    We also highly suggest utilizing the Xbox Insider Hub app to report this issue since the report goes straight to the teams who will work on a solution. You can even provide the screenshot you provided here as screenshots of the issue will go a long way in
    gathering the important data needed to find a solution to this.

    Follow this link that will help explain how to download the app on the Xbox and how to report the issue once the app has been downloaded:

    https://support.xbox.com/xbox-one/console/xbox-insider-hub-report-a-problem
  4. Daz. l Win User

    Mute symbol

    Very very poor service, I downloaded app and reported problems, but never received an answer
  5. XBF Leo G Win User

    Mute symbol

    Hello Daz. I,

    Thank you for posting on the Xbox forums! There is a known issue at moment with the Xbox One S and Xbox One X which is affecting the microphone for headsets. If you own the Xbox One S or Xbox One X, we recommend contacting the
    Xbox support team in order to report the issue. We will provide steps on how to contact the support team. Be sure to let us know the results!

    1. Click the support link we provided
    2. Select Xbox One in the category area
    3. Select See other options
    4. Select Set up my Xbox One console
    5. Select Show contact options
    6. Select Request a call from Support
  6. VisceralJustice Win User

    Mics not connecting to controllers multiple times.

    tried the adapter, Still not working. The mute symbols always on even though I'm not muted
Thema:

Mute symbol

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