Mute symbol on Xbox one x

Thanks for advice,

Our volume & audio output section has 3 headings;

volume options

speaker audio (which is greyed out)

headset audio

doesnt appear to have a audio tv only option?

Any other ideas?!

Hi!

Go to settings > General > Volume and audio output and check if audio is tv only

Problem with xbox one s mute symbol appears

Hi there Yazar,

Thanks for reaching out! I'm sorry to hear about the current issue you may be having with one of your Xbox One Controller.
I recommend to take a look at the following troubleshooting resources:

• Have you
  updated your controller’s softwareto
  support the Stereo Headset ?
  
• Make sure your controller has fresh batteries. When the batteries get weak, some controller functions, such as audio
  and rumble, are turned off to conserve the remaining power.
  
• Make sure your Headset Adapter is firmly plugged into your controller and that your Stereo Headset’s 3.5-mm cable
  is securely plugged into the Headset Adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
  
• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not,
  the headset will need to be replaced. To order a replacement, go to the Xbox Online Service
  Center.
  
• Try your Stereo Headset and Stereo Headset Adapter on another controller, if you can. If the headset works on the
  second controller, try updating the
  first controlleragain. If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.
  

Hope this helps.

Hi Yasar,

I'd be happy to try an help. So it seems that the mic mute symbol is always on, no matter whether the headset is plugged in or not, and as a result the headset doesn't work.

If you start an Xbox Live party chat, do you get the warning symbol that a mic cannot be found for the profile?

Do you have the Xbox stereo headset with two ear pieces or an Xbox chat headset that only has one earpiece?

Also is your Xbox enrolled in the
Xbox Insider program?

Do you happen to have any other earbuds or headphones at home with a microphone to test them out with the audio jack?