Mute symbol constantly there

Hi there,

Thank you for posting on the forums today. I'd be happy to help.

What troubleshooting have you already tried to try and resolve this issue? Have you tried using different controllers and different headsets?

Have you tried the headset on any other devices like a laptop or mobile device?

Since you say this happened after a recent update, then a soft factory reset
would be beneficial to try as well. Just make sure to have your login credentials as you will need to re-add the account to the Xbox during the set up.

Hello, do you already performed a console power cycle? this could fix most of the times this kind of issues, here are the instructions in the following link:

https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

Another info you can check that could be useful is this one:

https://support.xbox.com/en-US/xbox-one/console/troubleshoot-xbox-one-party-audio

Let us know if these sugestions fix your issue, or if you need more assistance?

Hey there Daz,



Thanks for reaching out. I'm sorry to hear about the issue with the headset.



I recommend taking a look at the following troubleshooting articles:

• Connecting
  a compatible headset to Xbox One
  
• Xbox
  One controller and headset compatibility
  

If the problem persists:

• Try your Xbox One Stereo Headset
  with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
  
• Try your Headset on another
  controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain.
  If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.
  

Try this out and let us know the results.

Hi Daz,

We also highly suggest utilizing the Xbox Insider Hub app to report this issue since the report goes straight to the teams who will work on a solution. You can even provide the screenshot you provided here as screenshots of the issue will go a long way in
gathering the important data needed to find a solution to this.

Follow this link that will help explain how to download the app on the Xbox and how to report the issue once the app has been downloaded:

https://support.xbox.com/xbox-one/console/xbox-insider-hub-report-a-problem

Very very poor service, I downloaded app and reported problems, but never received an answer