Mute Icon

Hey there Kirsty,



Thanks for reaching out. I'm sorry to hear about the issue with the headset..



I recommend taking a look at the following troubleshooting articles:

• Connecting
  a compatible headset to Xbox One
  
• Xbox
  One controller and headset compatibility
  

If the problem persists:

• Try your Xbox One Stereo Headset
  with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
  
• Try your Headset on another
  controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain.
  If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.
  

Try this out and let us know the results.

I will try it with one of my friends controllers because my other one has broken too

Hi, it's possible that you have a BAN for communication. Or that you have set mute in party.

When I'm playing siege sometimes my wife will talk to me and I will go to settings and just turn audio off so I can talk to her without distracting my party or having anyone hear us. Are you sure you haven't just turned the audio to off?

If that is the case how do I turn it back on.

Hi,

Either you have been voice banned either you have an issue with your mic...

About the ban > check your account here https://enforcement.xbox.com/ , if your record are perfect its an issue with your mic / controller or setup… If there is a ban, read all
infos about it.

Now about your mic , please follow this https://support.xbox.com/xbox-one/accessories/wired-headset-help

Does it help ?