Mute icon permanently displayed

There a few things I'd like to try:

• Check to make sure your headset is properly connected to your controller (Since you have a new headset, make sure that one isn't muted)
  
• Check your Xbox Privacy Settings
  
  Settings > Account > Privacy & Online Safety > View Details & Customize
  and make sure that communicate with voice and text is either friends or everyone.
• As others have mentioned,
  Powercyle your Xbox
• If you have tried all of the above, double check that the account hasn't received a communication ban by logging into the
  Enforcement website.

If you still haven't figured it out, try logging onto to another profile and test the mic. If that doesn't work you may need to send your console in for repair.

Were you able to get it figured out yet? I'm curious to find out the issue here... Very interesting problem and certainly a pain to deal with. I'm sorry. I wish I could help.

Thanks Ambassador, the headset worked fine without an adaptor fine before so I am thinking I shouldn't need one now. I tried the update but unfortunately it didn't provide a cure. thank you for taking the time to suggest it though as any help is appreciated.

many thanks Trevor

Thanks for the quick reply Brad and apologies for the slowness of my reply. Have assigned the controller, updated it and found that it buzzes ok. However when going into devices and accessories then ...I have firmware and user info but I do not have any
audio options except volume which is skipped over when I try and access it. Any Ideas/ suggestions gratefully receivedRegards, Trevor

Hi Trevor,

Sorry for the issue with your headsets. Here is a list of troubleshooting to try out. Some you may have done already and some you may not have. Number 9 with the adapter, seems to be a temporary solution to this ongoing issue.

1.) power cycle console

2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad