mute icon on my sons xbox

Hey
MatthewWatkins2,

Thank you for reaching out to Xbox forums support. If you haven't already done so, go ahead and try performing a Soft console Factory
reset on your console by doing the following:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info & updates.
6. Select Reset console. [Keep my Games and Apps]
   

Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything and to save your games and apps; choose the latter.

Hope this helps!

Felix

Xbox forums support

Hey
MatthewWatkins2!!

Here is a list of troubleshooting steps you can try.

1. Power cycle console

2. Go to settings> Kinect and Devices> Devices and Accessories > Assign controller to account> Update control> unassign account> test headset/chat

3. Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories>Audio> Mic on> Adjust volume.

4. You can test your controller if it is broken by "Buzzing" the controller. The buzz
feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5. Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6. Make sure there is no Enforcement on the account.

7. Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8. Make sure controller is fully charged/ change battery type.

9. Use a headset adapter or standard headphones (Main fix)

10. Soft or full console reset. (may not work all the time)

Hope this helps. Let us know!

Felix

Xbox forums support

You've given the best advice thank you. My son did say the mute icon is on the screen but his headset is NOT on mute.

Hi,

Ive also got the same issue on my sons xbox.

Ive carried out the steps above including the factory reset but the muted microphone icon still appears.

You can't with the Stereo Headset Adapter since the chat settings are on the adapter instead of the Xbox. Is the mute icon permanently lit up or are you seeing a mute icon on the Xbox?