MUST READ MY EXPERIENCE WITH GABRIEL Microsoft Answer Tech

/u/Smooth-Jellyfish5281 · May 6, 2024

To the Esteemed Team at xboxinsider (THIS IS SOMETHIGN THAT NEEDS TO BE HEARD AND SHARD),

I am writing to you today, not just as a customer, but as a person who has been deeply touched by the exceptional service provided by your employee, Gabriel. In a world where the human touch is often lost behind screens and protocols, Gabriel stands out as a beacon of genuine care and excellence.

His approach to customer service is nothing short of remarkable. With a blend of active listening and swift action, Gabriel transformed my issue from a problem into a non-event. His demeanor wasn’t just friendly; it was the epitome of what every support agent should aspire to be. He didn’t just serve; he cared. He didn’t just listen; he understood. He didn’t just resolve my issue; he lifted a weight off my shoulders.

Such service transcends the ordinary—it creates a bond, a trust that you not only values its customers but prioritizes their satisfaction above all. Gabriel didn’t just represent your brand; he elevated it in my eyes.

I urge you to recognize Gabriel’s extraordinary talent and dedication. He is not just an asset to your team; he is the living embodiment of your company’s values. Let his example be the standard, his methods the training, and his attitude the culture you instill in every new recruit.

Thank you, Gabriel, for a support experience that was not just satisfactory, but truly joyful. And thank you, for showing me that at the heart of every transaction lies a human connection waiting to be made.

With heartfelt gratitude TAGNAME -->ATSemiTaino

submitted by /u/Smooth-Jellyfish5281
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rookie tha vet

[quote user="Fullmetal1986"]

[quote user=""]how can you defend 343i's mishaps with Halo 4?[/quote]The experiences can possibly help make the next
Halo better. But hey, if you want to find ways to hate Halo 4 for whatever reason, that's fine. I still like the game.

[/quote]

What!! I dislike Halo 4 because it is in no way, shape, or form a Halo game. Unbalanced weapons, way too many power weapons, lack of competitive maps, ordinance, lag, heavy bullet magnetism, and number of other things previous Halo's did not suffer from
is why this game is terrible. I must apologize for my anger and frustation since a good number of halo fans were expecting a competitive multiplayer experience.

II PARALLAX II

Harry's right...we have a thankless job....we maintain a healthy balance of crudeness and humor....and we ask for nothing in return....thats generosity man....hey Microsoft, what have you done for me lately?

Anonymous21122112211

Just hoping someone has technical electronics experience that could help. Most Microsoft staff that answer the phones or chat can only read a script.

ChainSmokingBob

"As for bullet lag, it seemed worse to me in Halo 3. I still have some "what the" clips saved from Halo 3 that I didn't experience in 4".

.

Hitscan V no hitscan.

.

Giving bullets a travel time makes the game far more technical but hitscan is more consistent. Also, this is H3 we're talking about... it's older, so it simply will have worse networking. It's pretty much guaranteed that newer games have better networking.

asasassa

I got the same experience with Advocacy group and Support. I got my case escalated 3 times.

Here's my account on what happened which I posted in Gripevine.com

I contacted Xbox support for xbox one on dec 17 2013 to report a defective controller. I shipped my controller on Dec 23 out of my own pocket thru FEDEX. Delivery was confirmed on Dec 27 and it was signed for. One week went by my service request status has
not changed and then I decided to call Microsoft Support and they told me they have no way of communicating with the Service Center and they do acknowledge that they have received my package. Support told me to wait 7-10 days processing. I waited another 10
business day and nothing.

I called Microsoft Non-Support again and they told me they will escalate this and someone in the MS Advocacy group will email me. Four days passed no email nor phone call. Called MS Support again and got it escalated again. Finally I got a break, Darius
Cunningham from the MS Advocacy group emailed me on Jan 17. On his email he said the reason I have not received my replacement controller was because they have not received the defective controller. I was very disappointed with the response and I emailed him
back and told him I have given the tracking number numerous times to numerous MS support person and they have acknowledged that they have received it.

I have not heard anything from Darius Cunningham after the last email. This is the worst customer service I have ever encountered. Very disappointing to deal with Microsoft support. It's been more than a month and counting just to replace a f@cking controller.

MUST READ MY EXPERIENCE WITH GABRIEL Microsoft Answer Tech