Music Groove pass expiry date fault

YourFatGrandad · Sep 4, 2017

says my groove music pass has expired...

:)

Marcmac · Sep 4, 2017

Credit for Unredeemed XBOX/Groove Music Pass

I bought an XBOX/Groove Music Pass and haven’t redeemed it yet. I understand that I need to ask for a credit because it is no longer redeemable online.

From your website: https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

"I bought a Groove Music Pass and haven’t redeemed it. What are my options? As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your
unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get your credit, contact customer support."

spoofer98 · Sep 4, 2017

Buy one month of Groove Music Pass, and the next three months are on the house.

Buy one month of Groove Music Pass, and the next three months are on the house. - i did this on July 1, 2016, and i haven't received
my promo code for Aug/Sep/Oct?

Help!

Mister Cizl · Sep 5, 2017

Hey YourFatGrandad! When did you receive this email with the code? Post back and let me know!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

YourFatGrandad · Sep 5, 2017

I received the code on the 17th of August

Mister Cizl · Nov 3, 2018

Hey YourFatGrandad! For additional Groove support, post over
here. Post back and let us know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Cizl

Hey YourFatGrandad! When did you receive this email with the code? Post back and let me know!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

YourFatGrandad

I received the code on the 17th of August

Mister Cizl

Hey YourFatGrandad! For additional Groove support, post over
here. Post back and let us know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

a cherryghost

I agree that this is upsetting. It would have been better to wait to announce background music or at least set a date for the actual release. After porting over all my music and purchasing Groove music pass only to find that it really isn't released yet
is very disappointing. This is a terrible way to release this update. As I open Groove on my Xbox and get sent to a dead link for the old app, I just turn off my Xbox.

Ricardo Lechuga

Hi Jacknicolas! My name is Ricardo an independent advisor ready to help you with this situation!

On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued. If your purchased music was downloaded, you’ll still be able to listen to it.

When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, they notified customers that Groove Music Pass content would be available to move to Spotify until January 31, 2018. Unfortunately, that window has now passed.

More information about it here

https://support.microsoft.com/en-us/windows/gro...

Music Groove pass expiry date fault