Music Apps Not Working

Hi,

I'm Tim, an Independent Advisor here and a Microsoft user like you. I don't work for Microsoft and do not have access to any of your data on their system.

Usually uninstalling and reinstalling would solve the issue if there wasn’t an update available.

It’s more than likely an issue with the app itself which needs to be reported in order to be resolved.

Please use the link below to report the error:-

https://support.xbox.com/en-GB/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

I hope this information helps. If you have questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

Kind regards

Tim

I have done all those before anyone comment anything.

When you click a app, you get prompt for a update of that app. Before the update I had no problem including groove.

So with groove music. When I uninstall the app. Installed the groove music the background music ( clicking the app from the guide button worked) closed out the app, clicked the groove music app you get a (what's new in groove) then when you click the app
from the guide button which just stops working.

When I mention the background music does not work. <-- it means I go to iheartradio select music go to a game and the music stops.

I won't do a factory reset. As I know it won't work. So does anyone have that issue? As have you even tried.

In the new update it stated "Background Music: Today’s update brings the ability for the highly requested feature of Background Music, which lets you listen to your favorite music in the background while gaming on Xbox One. The Pandora app, launching soon,
is the first of many partners who will support Background Music, with Groove Music, iHeartRadio and other apps coming later."

Pandora is coming soon, as stated in the update release. However, there is one current App that will work with this function called CAST, it is a free music app. You can use this now until the other music apps are updated to work with the new Background
Music feature.

Hope this helps!

For external devices with music you can use this app "Simple Background Music Player", with this app you can listen your songs direct from any external device without need to use groove music app.

On this app you only need to create a folder called "Xbox Music Library" on the usb drive and put all songs you want on that folder, then connect the usb drive to an xbox one usb and run this app.

Groove Music only works with OneDrive.

For external devices with music you can use this app "Simple Background Music Player", with this app you can listen your songs direct from any external device without need to use groove music app.

On this app you only need to create a folder called "Xbox Music Library" on the usb drive and put all songs you want on that folder, then connect the usb drive to an xbox one usb and run this app.

Groove Music only works with OneDrive.