Murdered: Soul Suspect Black Screen

I am having a problem with murdered: soul suspect game ,I downloaded it from the store on my Xbox one , when I click on the icon to play it ,it shows the cover of it then the screen just shows black and doesn't load , the game has worked before but never
has done this before. so do I uninstall it ? or what should I do ?

:)

 

Frakenrewards question

You have to spend the entire £32 in order to unlock level 3. So you can't just make one purchase under that amount and still receive credits for level 3.

Eligible avatar items include: Abyss Horror, Boys of Silence Mask, Demon Horns (Men), Demon Horns (Women), Dual Toy Havoc Daggers, Freak Head, Gilded Toy Axe, Horror Gold Skull Head, Horror Silver Skull Head, Horror Skull Head, Mask of the Haunted, Murder
of Crows Vigor, Skull Throne, The Keeper Outfit, The Keeper's Hammer, The Keeper's Head, Toy Legendary Scythe – Black, Toy Legendary Scythe – Red, Toy Legendary Scythe Idle – Black, Toy Legendary Scythe Idle – Red, Vox Hood, Vox Soldier Outfit, Antique Suit
– Body, Antique Suit – Helmet, Barbarian Armor, Bat Swarm Summon, Bat Swarm Transformation, Chrysalid, Crank, Demon Hunter Armor, Frankenstein Hat, Halloween Throne, Isaac EVA Suit, J'avo, Lurker Pet, Monk Armor, Murdered - Soul Suspect Crime Scene, Murdered
- Soul Suspect Hat, Murdered - Soul Suspect Hoodie, Murdered - Soul Suspect Logo Hoodie, Murdered - Soul Suspect Logo Tee, Murdered - Soul Suspect Ronan Costume, Murdered - Soul Suspect Ronan Hat, Murdered - Soul Suspect, Ronan Outfit, Murdered - Soul Suspect
Tee, Necromancer, Necronomicon Prop, Treasure Goblin, Tyrael Wings, Witch Doctor Armor, Wizard Armor, Zombie

 

Xbox 360 Bargain Bin

www.thegamecollection.net/murdered-soul-suspect-xbox-one.html

Murdered Soul Suspect £19.95

 

I personally would do a power cycle for the system to see if that clears the issue up. If that doesn't do the trick I would uninstall the game and do a fresh install to ensure no goofy business is happening. If you are not familiar with the power cycle process
I will list the steps out for you:

Follow these steps to power cycle your Xbox One Console:

1. While the console is on, press and hold the console’s Xbox button for 5 seconds.
   
2. The console will power down.
3. ***Extra step I personally take***- Unplug the power cable from the Xbox to ensure no power is going to the system.
   
4. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.
   

Note If your console is in Instant-On power mode, the above steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying “Xbox On,” won’t be enabled until you restart the console.