Multiple Problems And Issues On Xbox Series X

Hi StAR KiLleR 379,

We appreciate for your patience and we truly understand how you are feeling now. We would suggest that you submit a bug via Report a Problem to isolate your case. Here is the link: Provide feedback to Team Xbox | Xbox Support. After submitting, we highly advise if you can get an exchange to swap the console out.

Hope this would work well for you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

I don't know what my problem is but everytime im playing pubg is kicks me off amd says error. What could my problem be my connection to the Internet is good I've checked it all and still doesn't??

Update the crashing on my video games has gotten worse its happening alot more often now i have tried turning off and unplugging the console and plugging it on again after 3 to 5 minutes but it seems to have only made the problem worse its gotten to the point where i am unable to play my games now due to these issues and problems

waiting for response

Hello ,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are experiencing issue with your Xbox Series X. Let us check on this together and sort this out. We will do to the best in our capability to assist you with your concern.

We would like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

1. Is this happening when you play all the games?
   
2. When did the issue started?
   
3. Have you tried doing the turning off and unplug the console then plug it on again after 3 to 5 minutes?
   
4. Can you send to us a screenshot of the error message that appears on the screen?
   

We are looking forward to your response.

Sincerely,

Geri M.

Xbox Forum Moderator

Microsoft Community

1. yes it's happening to most of my games whenever i play them for about 30-60 minutes and its starting to get very annoying especially if your helping fellow players or friends or just gaming in general

2. for my 3rd console it started happening last night

3. i have tried that already when i started having the problems but i still had problems as i said before i had the same problem on 2 previous consoles

4. there's no error screen that appears it's just a black screen that appears when i turn on my xbox it only does it when i have the startup mode set to Energy Saver and the random clicking sounds i hear from the console and the colored boxes that appear whenever i enter or exit a app and i have noticed that it is slow at times on the menu/home

and as i said before i am out of options i do not know if i should request a repair/service for the console or if i should return it to the retailer i got it from in exchange for a new one due to having a warranty there (the Retailer i got it from was GameStop) i had none of these problems on my Old Xbox One and i have tried my old xbox console on my TVs and Monitor and it works fine with 0 problems and 0 issues is there anything you can suggest or recommend i could try or do next?

Hello StAR KiLleR 379,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are experiencing issue with your Xbox Series X. Let us check on this together and sort this out. We will do to the best in our capability to assist you with your concern.

We would like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

1. Is this happening when you play all the games?
   
2. When did the issue started?
   
3. Have you tried doing the turning off and unplug the console then plug it on again after 3 to 5 minutes?
   
4. Can you send to us a screenshot of the error message that appears on the screen?
   

We are looking forward to your response.

Sincerely,



Xbox Forum Moderator

Microsoft Community