Multiple games I owned are now missing even though I redeemed them with a code or got them...

Discus and support Multiple games I owned are now missing even though I redeemed them with a code or got them... in XBoX Games and Apps to solve the problem; I'm adding another question because the previous one wasn't as in-depth. So first off, my old Xbox One S HDMI port doesn't work, so I went and bought... Discussion in 'XBoX Games and Apps' started by mdeng35, Dec 17, 2019.

  1. mdeng35
    mdeng35 Guest

    Multiple games I owned are now missing even though I redeemed them with a code or got them...


    I'm adding another question because the previous one wasn't as in-depth.

    So first off, my old Xbox One S HDMI port doesn't work, so I went and bought another Xbox One, this time an X after like ~7 months since the S broke. I've redeemed (with gold) Forza Horizon 2, Forza Motorsport 5 and Project Cars. I also redeemed with a code
    Battlefield 1 as that came with my console's bundle. I've put serious hours into all four (mainly BF1) games. FYI yes I do have my account's home Xbox as the Xbox One S. I downloaded my profile onto my new X but I realized I had none of those games in "ready
    to install" section of my games. I still had older games I redeemed with gold like Assassin's Creed. I know for a fact I've redeemed these games on my current account because this was the first account downloaded on the S, only account that had gold, and I
    still have games like Assassin's Creed still listed on my profile. I tried looking at a list of my games but no luck. I'm not even able to redownload the Forza games on the S, but since I never deleted BF1 from the console I'm still able to play it. I thought
    network transferring would work, but when I try to play it on my X it says I need EA access. I've tried making my X my home Xbox, I've tried deleting and redownloading it. No luck. I really want to play this game again.

    Other things that makes this more confusing is that I was given all BF1 DLCs and those are still on my account but not the game itself. Over the 7 months of not using my account a few of my game licenses were removed. I still don't know why I can play it
    on my S (via streaming since the HDMI port is broke).

    :)
     
    mdeng35, Dec 17, 2019
    #1
  2. mdeng35 Win User

    Multiple games I owned are now missing even though I redeemed them with a code or got them from Xbox Live.

    No, I've never game shared. I got these games from the monthly 2 game gold deals and one from a physical code.
  3. M3tal Daz3 Win User

    Multiple games I owned are now missing even though I redeemed them with a code or got them from Xbox Live.

    Have you been gamesharing before? A good possibility is that you had access to those titles through xbox home feature.
  4. Smwutches Win User

    I can't play my games even though I own them all?!?

  5. Francia J. Win User

    Cant Install Multiple DLC's for Stellaris even though i bought them.

    Hi Ace211978, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    Kindly sign out on your Microsoft Store App as well as Xbox App then restart your PC before signing back in.
  6. Ronnieee Win User

    Bought games and now I don’t own them

    Hi there! This is Ronnie, an independent advisor.

    Nice to meet you and I hope you are having a great day!

    I understand you need help with your games.

    First, try to check your order history if it is showing as being purchased on the account you are using. You should be able to see that here:

    https://account.microsoft.com/billing/orders/

    If you do not see that on your order lists, it must have been bought on a different account before, try checking other accounts as well. It will only say that you need to buy the game if the account does not have the license most especially when the order for the game is not on your history.
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Multiple games I owned are now missing even though I redeemed them with a code or got them...

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