Multiple currencies on Xbox account

Hi Tayem, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unable to complete a purchase"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select Chat with support agent > Confirm > Start Chat.



I hope this helps.

That being said, how those funds can be spent then? The problem is not whether we can or not combine, the problem is what will happen with those funds in USD and how we can get them either back or some sort of arrangement.

Hi FortuQP, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize but that's not possible, you can't combine a Microsoft balance currency.

Hi Nani Cintron,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are wondering where the account balance of the gift card you bought. As per description, you try to buy something online using the gift card balance, but it did not show up in your purchase and the balance was deducted already. If ever the amount was deducted and the game you purchase is not found in your account then you may go back to the store where you buy and tell them what is happening.

So far that's the only work around that we can suggest for you now.

Sincerely,



Xbox Forum Moderator

Microsoft Community

have you changed regions at all, even if in euro the eu is split into regions too due to pricing differences.