Multiple Currencies Issues

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry but those can't be merged. Most likely, your current account region is not correct that's why you can't use the USB balance so you need to migrate your account. You can check region migration for that: https://support.xbox.com/en-US/help/account-pro...

Take note that we can only migrate once every 90 days. I hope this helps. Feel free to ask back any questions and keep me posted.

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello Shadrak Themad,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

That being said, how those funds can be spent then? The problem is not whether we can or not combine, the problem is what will happen with those funds in USD and how we can get them either back or some sort of arrangement.

Hi FortuQP, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize but that's not possible, you can't combine a Microsoft balance currency.