multiplayer restrictions/

So my account was set up as a child account and i cant play multiplayer due to a restriction. My dad forgot the email and password to the adult account and he wants me to play multiplayer but i we cant change it. How do i fix this?

:)

 

Age Restriction (Multiplayer)

I am 16 and I can't play online

 

Age Restriction (Multiplayer)

no you should make sure your account age is over 21. ( to be safe)

 

Hey there FrontMango45472,

I am sorry you're experiencing this issue however you will need to contact
Xbox Support at (800) 469-9269.

To learn more about Family Settings, visit: https://support.xbox.com/en-US/browse/xbox-one/security

 

There is no adult account for my child account so I cant change my child account setting. I want to purchase something but cant since i cant find my adult account. When i press on family, it only comes up with my child account.

 

Hey there TIM0STATIC!

Thanks for the support message!

You will need to go ahead and reach out to Xbox Official support. It sounds like you may have an orphaned child account, and if this is the case, the issue will need to be escalated to the Global Escalations Team. You will need a new parental account to
link to the child account before contacting Xbox Support.

Cheers!

PS: In the future, please post a new thread instead of posting on someone elses, thanks!