Multiplayer is turned off because of how account is set up.

Bosen Song · Sep 18, 2021

I'm not sure if there is a thread already about this but I can't access my multiplayer. I've tried searching up how to change my privacy settings but I can't seem to find any of the tabs they are saying(Xbox/Windows 10 privacy settings). Every time I see something that looks similar to it though it keeps bringing me back to the Xbox support tab.

:)

ImAice

Oh, I see. No worries, once you've added the account as a member of the family successfully, you should be able to change the settings using the organizer's email.

Bosen Song

I checked just to make sure but I'm currently not a part of a family group

Bosen Song

Looks like I'll have to wait a month for the security code to change since the old phone number is outdated, but anyways thanks!

ImAice

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

To be honest with you, looks like the system is detecting that you own a child account as you won't be able to see the page if it's considered as child.

If it's not considered as adult, you really need to add your account to a family account so you can change the settings. Here's how to add your account under a family account.

https://support.microsoft.com/en-us/account-bil...

XBF Mohammed C

Hello Bosen Song,

If you are a child account you will not be granted access to the settings, as it requires an adult account from the family group to change them on behalf of you!

In this case, please sign in to https://account.microsoft.com/family and check for the organizer account linked to your account then sign using the organizer account to https://account.xbox.com/settings and allow the permissions regarding multiplayer!

Multiplayer is turned off because of how account is set up.