MSFS2020 - Logbook reset when I choose to use data from 'this device (newer)' instead of...

Hello Sir Ethan Webb, thank you for reaching out! My name is Victor, I'm an Independent Advisor and member of the Microsoft Xbox Community like you. I hope you are having a good day despite this issue.

I see you've accidentally reset your MSFS 2020 logbook. I understand how frustrating this is, but unfortunately we users do not have access to or can request Cloud backups. Once a Cloud file is replaced, the only ways to "return" to a previous version of it are if the game itself offers an option to do so, or if you've played the game and saved your data on another device, in which case you may be able to replace the Cloud file with the one still stored on said device, by choosing the same "use data from this device" option when starting the game in it.

For MSFS 2020, I am sorry to say but their support team is not able to restore game progress and logbook if the data has been overwritten.

Source:

https://flightsimulator.zendesk.com/hc/en-us/ar...

I appreciate your understanding, and please feel free to reach out if you have any other questions. Take care!

(Note: Keep in mind we are simply users of Xbox products and services trying to assist and guide other gamers here on the forums. I'll respond as soon as possible if requested, so I appreciate your patience in case of any delays. Also, please remember that this is a public forum, so be careful never to share any personal information that could put your or your account's safety at risk.)

I don't understand. Save data for MSFS2020? How i delete this save data or change? My Windows is new clean instalation, and the MSFS2020 too.

I don't know indeed if I have exactly the same issue. I do know that I solved mine by locking and unlocking my xbox profile using this tool:

https://www.ryangralinski.com/flightsimtools/

My logbook is empty now but at least I was able to install MSFS using my own account again and I did a test-flights, (<1.5 hrs).
This was impossible before this lock-unlock trick.
The support from Microsoft is quite bad....At the end it took me a lot of time to go through all their procedures, but my questions were not answered at all. At the end I fixed the issue myself.

Maybe this procedure works for you as well.

BR

Rob

And still nothing after the clean reinstall?

Nope. Game crashes on load. Through troubleshooting I’ve traced the issue to something about the game reading my Xbox live profile. (Offline is fine, new profile fine, but cashes as soon as it tries to go online with my main profile)

And still nothing after the clean reinstall?