MSFS 2020 Can't purchase any addons in the marketplace

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Xbox Forum Moderator

Microsoft Community

Hello Hawaiian Hippie,



Thanks for posting to the Microsoft community. First, we would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.

Can you please let us know if you still need assistance with this, or if you already solved it through another path?



Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If you're physically located in Canada make sure that your account region is set up in Canada as well.

Sign in to https://account.microsoft.com/profile and manage it from there.

Also, migrate your Xbox profile region. Please follow the steps below:

"1. Sign in to https://account.xbox.com/AccountMigration.

2. Review the info about moving your Xbox region, and then select Next.

3. Under Please select the region you’re moving your account to, select the region from the drop-down box.

4. Select I Accept."

Please note that with migrating the Xbox profile region, you will not be able to migrate again until 3 months passed.

Make sure that your addresses are also correct via your Microsoft account via https://account.microsoft.com/billing/addresses.

No the only DLC included is Shivering Isles + Knights of the Nine. Any of the addons you want you'll have to purchase from the marketplace

I am having the same issue here. There is no place on the marketplace for the "Arcade Challengers Pack" except for GFWL addons. In game you have the option to purchase this content and when you select it, it freezes. The addon may be missing from the marketplace.