MSBill

Discus and support MSBill in XBoX on Windows to solve the problem; I received a confirmed payment of $14.99 from MSbill. I checked my account and saw nothing. Why is it charging on my card? How do I stop it?... Discussion in 'XBoX on Windows' started by ActSoldier97, Jan 3, 2023.

  1. ActSoldier97
    ActSoldier97 Guest

    MSBill


    I received a confirmed payment of $14.99 from MSbill. I checked my account and saw nothing. Why is it charging on my card? How do I stop it?

    :)
     
    ActSoldier97, Jan 3, 2023
    #1
  2. andersonpassos Win User

    msbill info

  3. andersonpassos Win User

    msbill info

    Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

    good afternoon

    this is a purchase verification, when did you see this message?
  4. mamamarykate Win User

    msbill info

    Hi Anderson, I saw it today in my account. It was posted March 12th
  5. XBF Amber M Win User

    Msbill reccuring billing

    Hi Buritto,

    Thanks for reaching out to us in the forums for this issue. If you're receiving messages concerning recurring billing, then it would be due to a subscription renewal. Based on the amount, it is possibly a 12-month Xbox Live Gold subscription.

    You can
    check your purchase history online for your Microsoft account
    to see if this is the case, and

    if the subscription has automatically renewed, you may turn that feature off as well
    . Should you wish to receive a refund, then you may do so as well using our Xbox
    Refund Request Solution
    .

    If you wish to receive a bit of help with this process, then I would recommend that you
    request a call back from Xbox Support so that they can assist you further as we here on the forums lack the necessary tools to directly assist with billing or subscriptions issues.

    Log into Support.Xbox.com

    Scroll down, Click Contact Us

    • Step 1: Click choose a Category- Billing & accounts,
    • Step 2 : Ask Us a Question - See other options which will ask you to Pick a Topic
    • Step 3: Pick a Topic - I recommend Charges on my account
      for best results & then Show Contact Options
    • Click Request a Call from Support

    This will help schedule a call back from Customer Support.

    I hope that this helps out.
  6. {Parity} Win User

    Msbill reccuring billing

    For billing issues/questions you will need to reach out to
    Xbox Support
    for assistance. No one in the forums has access to the information.
Thema:

MSBill

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