MSBILL.INFO WA

Hi there! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Have you checked your account subscription page on https://account.microsoft.com/services if you see an active subscription on your account?

You may also check your order history on https://account.microsoft.com/billing/orders/ if you can see the order with that amount. Please also look for your other accounts or email addresses and sign it in to that website to check if the charge came from one of them.

Hello StevenBarron1,

Thank you for your post. I understand you are experiencing an issue with you are experiencing an issue with being repeatedly charged for Xbox Live Gold. To cancel this, please visit this article:

Cancel Recurring Subscription Charges. If you are unable to cancel please use the
Contact Us portal to speak to an agent.

I hope this helps.

Hello, PinkPainter2368. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Please follow the steps below to see if this is really an unauthorized charge that is not linked to any Microsoft account that you own:

https://support.microsoft.com/en-us/account-bil...

If you do not have a Microsoft account with an active subscription or service and you did not purchase anything from Microsoft, meaning this is really an unauthorized charge, I would suggest you to contact your bank or credit card company, dispute the charge and request them to stop all future payments from Microsoft.

I understand your frustration. This was probably done by someone who stole your bank account or credit card information and used it to purchase a service or subscription from Microsoft.

If you have any question, please let me know. I'm really sorry about this.

has visto un caso similar , el soporte puede resolverlo?

[Translate]

you've seen a similar case, the support can solve it?

try go in https://support.xbox.com/en-US/bill...illing-update-xbox-live-monthly-subscriptions